Cannot add a Canon Network printer to iMac (Intel) OS 10.8.3

We have an expert in Canon network printing here - called PAHU. Be patient and he'll help.

In the mean time, please tell us in precise detail what you've tried. Example: did you try UFRII driver, as well as PS (postcript)? When you entered IP address, which protocol did you choose? Did you enter a queue name for IPP or LPD protocols? lp (el-pee) seems to be the queue name.

I "think" this copier has postscript and PCL as hardware options - did you try the wrong driver for the hardware options you have (or don't have)?

What greg said about PAHU is correct. He lives in Australia I think, so there may be a slight delay. You can try to reset the printing system:

Reset Printing System

The iR ADVANCE C50xx series do not support the Bonjour protocol. So you should not be seeing the device as a Nearby Printer, unless some other Mac is sharing the printer connection.

There is an optonal print controller called an imagePASS-B1 available for this model that does support Bonjour. To check what printer option you have, open your web browser and type in the IP address of the copier. This will connect to the internal web page of the device and show what your iR is using.

My guess would be that you don't have the imagePASS-B1 print controller, as this supports the Postscript and PCLXL print languages, so the test print using the Generic drivers should have worked.

So on the assumption that the C5045 is using the internal Canon controller, I would say that it only has the default UFR2 printer language. So you will have to use the UFR2 v2.43 driver and as Greg has mentioned, use the LPD protocol (although the new models don't need a queue name of LP like previous models did).

The last thing to mention is Department ID. If you have to enter an ID/password at the C5045 to make a copy, then the machine has Dept ID enabled and you will have to get the UFR2 driver configured to work with this system. If you do have this enabled, reply and I can explain what you need to configure in the driver.

JayTay13 wrote:

so I should be able to add it by IP with LPD protocols but that didnt work.. do you think I should add the queue LP?

The iR ADV series do no need LP as a queue name. You could add it but it won't make any difference.

Open System Information and select Printers in the left column. Then select the iR ADV C5045 entry. You will see information about the print queue. Can you copy this information and paste back here please.

Also, can you open Activity Monitor and check that you have UFRII Backgrounder process in the list.

Thanks for that. It shows the queue has been created correctly.

Open Print & Scan and select the C5045 entry. Then click on Options & Supplies and select the Utility tab and then click on Open Printer Utility. This will open the UFRII Printer Utility. If you then press the Printer Information button, a small window showing "Getting printer information" will appear, followed by the Printer Information window. Do you get this or do you get a different window ?

Also, if you open a browser and enter the IP address of the C5045 as the URL, does this connect to the default web page of the copier?

Ahh. I replied before I saw your new post. This shows an imagePASS-B1 is fitted to the machine. So that explains why the UFR2 driver did not work.

So you will need to get a driver for the imagePASS-B1 from Canon. With this installed, you can add the printer using the LPD protocol, but you must enter a queue name of print (and it must be entered in lower case).

Of you can use the HP Jetdirect protocol, which does not need a queue name.

Before you download the B1 driver, as a test, remove the current printer queue and add a new printer. This time select IP > HP Jetdirect-Socket as the protocol, enter the IP address of the copier, and then select Generic Postscript in the Use menu. Click Add and then see if this prints.