We could not complete your iTunes Store request. The network connection could not be established.

After receiving the above response, an additional error is displayed. We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later. I've received these responses for the past 3 hours. I'm also getting an error on my iPhone (Cannot connect to iTunes Store). Does anyone know what to do to resolve this issue? Thanks.

Windows XP-OTHER, iOS 6.1.3

Posted on Apr 16, 2013 7:55 PM

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Posted on Jun 6, 2013 2:41 PM

i had peerblock running...i realized that any program, in my case peerblock, that is blocking http connections and/or certain firewall restrictions may prevent the istore from working. after disabling peerblock it worked just fine.hope this helps!

73 replies

Sep 25, 2013 10:55 AM in response to Sovithyea

Sovithyea wrote:


I had the same problem these few days, but today I have found the solution. Just follow these steps because it works for me. I am not sure if it's going to work for you, but you should try:


  1. Open iTunes.
  2. On Mac OS X: From the iTunes menu, choose Preferences.
  3. On Windows PC: From the Edit menu, choose Preferences.
  4. Click the Parental Controls tab.
  5. Place a checkmark next to the option to disable the iTunes Store, and next to the option to Allow access to iTunes U
  6. Click OK.
  7. Open iTunes preferences again.
  8. Choose the Parental Controls tab.
  9. Remove the checkmark next to the option to disable the iTunes Store.
  10. Click OK.
  11. Test the issue.

If resolved, it is possible the issue may return in the future. Look for updates to this article or apply future iTunes software updates for a permanent resolution.

Good luck,

These steps worked for me. I believe the key is disabling access to iTunes U as well.

After re-enabling access, I signed into the iTunes store. After that everything worked fine.


Thanks Sovithyea!

Sep 20, 2013 9:21 AM in response to Mosaicrogo

I had the same problem. Here is what worked for me: log in with a different account and switch back.


I have several Apple accounts and use my old gmail-address for all the iTunes purchases. Tried to log in with no success.

Then I tried my icloud-account and was able to log in instantly. Logged out and tried the old gmail-account and logged in successfully.

Juchuu (like the Germans would say)!!!

Sep 21, 2013 10:29 AM in response to Mosaicrogo

Make sure your computer is authorized! This will also happen if you changed your apple ID password but have not signed on to ITunes since you changed your password. Click on Store on your Itunes menu tab and select autohorize this computer, enter your password and try again. It will say your computer is already authorized, but that was not the issue if it was a password change.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

We could not complete your iTunes Store request. The network connection could not be established.

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