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iPhone 4 won't sync error -50

32GB phone showing almost 16GB free


I'm trying to take off about 1,000 photos and add some music (750 songs). No movies, 3 books, apps are taking up most of the space, but space shouldn't be the issue.


Should I just restore it?


I've tried rebooting the phone to no avail.


It's been awhile since I've synced the phone. Maybe before I upgraded the iMac I'm trying to sync it with to OS 10.8.3.

iPhone 4, iOS 6.1.3

Posted on Apr 16, 2013 10:50 PM

Reply
6 replies

Apr 16, 2013 10:57 PM in response to Oletinstrum

Restore and setup as New will take off everything, or syncing to an empty iTunes library as well.


See this troubleshooting for the stated error. I will always start with 3 or 6.


Error 13, 14, 35 and 50 (or -50)

These errors are typically resolved by performing one or more of the steps listed below:

  1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
  2. Put a USB 2.0 hub between the device and the computer.
  3. Try a different USB 30-pin dock-connector cable.
  4. Eliminate third-party security software conflicts.
  5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP)to reset the packet size back to the default for Windows.
  6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
  7. Try to restore from another known-good computer and network.

iPhone 4 won't sync error -50

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