1 Reply Latest reply: Apr 17, 2013 12:14 PM by Kenichi Watanabe
Musicisthegame Level 1 Level 1 (0 points)

My iPod plays through the TV, and after 3 hours or so, it freezes. Is it a product issue?

iPod classic
  • Kenichi Watanabe Level 7 Level 7 (30,460 points)

    Battery power is still OK, after playing video content for three hours?


    Does the "freeze" make the iPod non-responsive, so that you need to do a Reset?  If it is just the playing video that is affected by the freeze, and the iPod does respond, you may still want to d a Reset (if you have not already)




    A Reset is like "rebooting" the iPod.  It is not erased.


    If that does not help, the next step would be to do a Restore on the iPod in iTunes.  The Restore button is on the iPod's Summary screen in iTunes.  This will erase the iPod, re-install its software, and set it to default settings.  If data corruption on the iPod's storage or a software issue is the cause, a Restore should fix it.


    It is also possible that there is a hardware-related problem with your iPod's hard drive.  It is freezing when trying to access a certain portion of the hard drive.