iPhone 5 won't load Exchange mail

Question

iPhone 5 won't load Exchange mail

I'm consistently having problems with access from my Apple devices - MacBook Pro, iPhone and iPad to my hosted Exchange mail with RackSpace. It's so inconsistent. Sometimes Mail is not working, but the iPhone is fine. AHHH 😢

I have our administrator reset my password and generally this works. I completly delete the account from my iPhone and from my MacBook Pro and it generally works. Today, it's refusuing to connect.

Any suggestions?

iMac, Mac OS X (10.7.2), iMac 27" Intel

Posted on Apr 17, 2013 8:58 PM

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Answer 1

Best reply

Templeton Peck

Level 9

62,197 points

Apr 17, 2013 11:46 PM in response to derek_bell@mac.com

If all three devices don't work then that would point to an issue with Rackspace. Contact their support or ditch them and move to Sherweb.

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Answer 2

Apr 17, 2013 11:50 PM in response to Templeton Peck

Yeah my IT guy said it's "only you as the Mac user" 😠 I'm so tired of that lame excuse. It appears we're looking for an upgrade of the Exchange server - not really sure what that means.

But I agree with you, Rackspace are horrible. They talk about their "Support Ninja's" - I feel like they're attacking me like a Ninja!

Anyhooo - Thanks for your advice.

Cheers

db

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Answer 3

Apr 18, 2013 5:12 AM in response to derek_bell@mac.com

Your "IT Guy" is dumb.

Mac or not, they still use the same protocols to connec to the server as Windows and android devices do...EWS and ActiveSync, so his logic is completely ridiculous.

Tell him I said that.

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