2 Replies Latest reply: Apr 18, 2013 6:45 AM by Ros13
Ros13 Level 1 (0 points)

A box comes up with" itunes could not back up iphone because the back up was corrupt or not compativble with the iphone. Delete the back up for this phone & try again - press ok or more info" - Advice on how to proceed plz - w/o loosing all my info on phone


iPhone 4S, iOS 6.1.3
  • RajaRani Level 4 (1,425 points)

    Did you delete the corrupt backup ?

     

    iTunes>Edit >Preferences>Devices

    Your Device backups are listed here. You can select and then hit the delete button.

  • Ros13 Level 1 (0 points)

    Many thanks - YEP  I did delete corrupted backup and uninstalled itunes and started afresh - thank god last backed up to the icloud worked as computer copy was corruped.