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cant update my iphone 4S on new computer

A box comes up with" itunes could not back up iphone because the back up was corrupt or not compativble with the iphone. Delete the back up for this phone & try again - press ok or more info" - Advice on how to proceed plz - w/o loosing all my info on phone

iPhone 4S, iOS 6.1.3

Posted on Apr 17, 2013 8:36 PM

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Posted on Apr 18, 2013 12:44 AM

Did you delete the corrupt backup ?


iTunes>Edit >Preferences>Devices

Your Device backups are listed here. You can select and then hit the delete button.

2 replies

cant update my iphone 4S on new computer

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