3 Replies Latest reply: Apr 18, 2013 10:57 AM by lllaass
melissa.cox10 Level 1 (0 points)

Hi. I have an ipod touch version 4.1. Model #MC540LL.


Some of my apps haven't been working, but when I try to re-install them, I get this message: "This app requires ios 4.3."  When I connect with my computer to sync, I have an update message: "A newer version of the Ipod software is available (version 6.1). To update your iPod with the latest software, click Update." But when I do that, a window pops up that says this: "The iPod software update server could not be contacted. Make sure your network connection is active, or try again later."


I live in India. Could this be the problem? Do I need a VPN to do this? My network connection is fine, as I am on the internet all the time.


Thanks for any help.

iPod touch, iOS 4.1
  • lllaass Level 10 (175,957 points)


    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

    Next try connecting to your computer and update via iTunes.

  • melissa.cox10 Level 1 (0 points)

    Thanks for responding. Unfortunately, the plot is thickening.


    Clicking on your link, I tried the first 2 suggestions, which didn't work. The 3rd one referred me to another security-related link that said I needed to have the latest version of itunes. So I downloaded it, but it would not install. Here are the messages I got:



    "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below."


    The box below is a browser window, but I was unable to browse to this installation package. Neither could the seach engine in the Start button find it. So, when I clicked OK, I got this message:


    "The path 'C:\Users\David\AppData\Local\Temp\IXP033.TMP\iTunes64.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes64.msi' in a folder from which you can install the product iTunes."


    But that installation package is not on my computer (nor is IXP033.TMP). So, then, when I try to click off that window, I get THIS message:


    "The older version of iTunes cannot be removed. Contact your technical support group."


    Now what???

  • lllaass Level 10 (175,957 points)