Can't update

Question

Can't update

Hi. I have an ipod touch version 4.1. Model #MC540LL.

Some of my apps haven't been working, but when I try to re-install them, I get this message: "This app requires ios 4.3." When I connect with my computer to sync, I have an update message: "A newer version of the Ipod software is available (version 6.1). To update your iPod with the latest software, click Update." But when I do that, a window pops up that says this: "The iPod software update server could not be contacted. Make sure your network connection is active, or try again later."

I live in India. Could this be the problem? Do I need a VPN to do this? My network connection is fine, as I am on the internet all the time.

Thanks for any help.

iPod touch, iOS 4.1

Posted on Apr 17, 2013 10:25 PM

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Answer 1

lllaass

Level 10

210,411 points

Apr 18, 2013 5:22 AM in response to melissa.cox10

See:

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

Next try connecting to your computer and update via iTunes.

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Answer 2

Apr 18, 2013 10:02 AM in response to lllaass

Thanks for responding. Unfortunately, the plot is thickening.

Clicking on your link, I tried the first 2 suggestions, which didn't work. The 3rd one referred me to another security-related link that said I needed to have the latest version of itunes. So I downloaded it, but it would not install. Here are the messages I got:

First:

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below."

The box below is a browser window, but I was unable to browse to this installation package. Neither could the seach engine in the Start button find it. So, when I clicked OK, I got this message:

"The path 'C:\Users\David\AppData\Local\Temp\IXP033.TMP\iTunes64.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes64.msi' in a folder from which you can install the product iTunes."

But that installation package is not on my computer (nor is IXP033.TMP). So, then, when I try to click off that window, I get THIS message:

"The older version of iTunes cannot be removed. Contact your technical support group."

Now what???

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Answer 3

lllaass

Level 10

210,411 points

Apr 18, 2013 10:57 AM in response to melissa.cox10

Try:

Trouble installing iTunes or QuickTime for Windows

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