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Isha_ram Level 1 Level 1

I have been facing issues sending imessages to my friends who are on iphone5, iphone 4s, iphone 4 or anyone who has a iOS6.


I don't have text messaging enabled on my phone so I can't receive any text messages and I disabled text messages on my phone since all my frnds are on iphone users. This imessage issue has now become huge. Not only me most of my friends are facing the same issue.


Is Apple doing anything about it? Or they are just wanting us to pay extra to the carrier provider for the text messages that are being sent out because of the bug in iMessage!!!!

iPhone 5, iOS 6.1.3
Reply by Isha_ram on Apr 19, 2013 12:01 PM Helpful
Update from original poster: Just now got off the chat with Apple Support folks (close to an hour).  Unfortunately the only way the issue got resolved was to restore the phone as a new phone and then restore everything else from the backup.  The iMessages seems to be working now. Please note before I initiated a chat with Apple Support person, I already tested all the things which he suggested during the chat none of which seemed to work. So in the end decided to restore the iPhone.  Hope this helps! Please make sure you take a backup of your phone(either to your computer or iCloud) before you do a restore of your phone.

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  • Supp0rtLinux01 Level 1 Level 1

    Same problem here... sent my wife a message 3-4 hours ago. She just called wondering why I've been so quiet. She never got it. Checking between my MBP and my iPhone one says delivered, but the other doesn't (usually they both say it). The wife hasn't rec'd any of them. Have tried rebooting all devices. Even signed out of iMessage, rebooted, signed back in. Nothing is working. Has been a problem all day as far as I can tell.

  • razmee209 Level 7 Level 7

    According to Apples site, there are no issue with imessage


    about message


    troubleshooting message

  • Supp0rtLinux01 Level 1 Level 1

    That doesn't mean its not down and they simply aren't aware yet. There were Game Center issues this morning and two iMessage outages last week. Remember, Apple also said the antennas on the iPhone 4 were fine and all 10 million of us were just holding it wrong. If you google "april 18 2013 imessage" there are way too many hits for there to not be a problem. Hopefully Apple will get it resolved.

  • razmee209 Level 7 Level 7

    Sorry mine is up and running.


    As for the link to Apple website that was in response to the OP asking if Apple is fixing it - if there is no known issue on Apple website what are they suppose to fix.


    I provided a troublshooting link, - did you take a look at it?

  • Supp0rtLinux01 Level 1 Level 1

    When both my wife's and my phone and others all stop working at the same time... you don't need troubleshooting links... you need Apple to fix it on the backend. Troubleshooting links are for when you're the only person having issues and everyone else's works just fine. Glad your's is working. Its possible its localized to the east coast or to the N. Carolina area where I am. Would be interested in knowing the location of the original poster.

  • razmee209 Level 7 Level 7

    That was my next question to you.. was your location...


    Not sure if events that happen in boston - is one reason for the cause.

  • Supp0rtLinux01 Level 1 Level 1

    I'm in NC and using AT&T... I see you're in CA... saw a comment in a Verizon blog saying he was in San Diego on Verizon and having iMessage issues today. His being on Verizon would seem to rule out a carrier issue. Hard to know for sure, but I doubt events from Boston from days ago would affect things now. I think there's an issue and Apple isn't updating their status page to acknowledge it yet.

  • Soul_Strength Level 1 Level 1

    Having same issues in Oregon!

  • Supp0rtLinux01 Level 1 Level 1

    Well... good to know its not just me. I managed to escape one of the two outages last week. Guess I'm not so lucky today. it is frustrating though... Apple really needs to be on the ball on this. We're sending messages but are unaware that they're not going through. And they don't go through later when its fixed... they seem to be lost forever. At least BB sends the past messages after an outage. Only option is to turn off iMessage and default to SMS/MMS, but if we don't know its fixed later or forget, then we end up leaving iMessage off. Its actually a big PITA. Worse for people with non-3G/LTE iPads or iPod Touches that can only do iMessage. I really like Apple, but they're continued outages are getting to be a major pain.

  • Isha_ram Level 1 Level 1

    I am from New Jersey. So not sure if it's just east coast folks that are experiencing this issue. Irrespective of it...Apple should look into this. I am forced to use whatsapp because of this iMessages issue.

  • ph1nn Level 1 Level 1

    I too haven't been sending iMessages today on Verizon Wireless in NYC. Most of my texts are going through green. It's really irritating when this phone sends an SMS/MMS it's as if it doesn't even attempt to go back to iMessage for sometimes days. Even if logging in/out of iMessage and rebooting.


    Also, as always, turning off "Send as SMS" does absolutely nothing to fix the problem.

  • andrés_bc Level 1 Level 1

    Have done everything that Supp0rtLinux has done and I am experiencing the same issue, still.


    iPhone 5

    iPad (4th-gen)



    In Austin, TX and on AT&T.


    Can't find a rhyme or reason.

  • HarleySoul Level 1 Level 1

    I am in Pennsylvania and I am still having iMessage issues.

  • Supp0rtLinux01 Level 1 Level 1

    I think its working again for me... here's what worked.


    Logged out of both Facetime and iMessage on my Macbook Pro. Shut down.


    On iPhone, removed old email addresses in Facetime and iMessage related to address. Also removed my address as no one contacts me through it anyway. In iMessage, turned off send as SMS option... actually unchecked all options. Signed out from both Facetime and iMessage on iPhone and rebooted.


    Logged back into to Facetime first on iPhone; confirmed only phone number and 2 correct emails were listed.

    Logged back into iMessage and waited for activation process to occur; then confirmed it correctly showed phone number and correct email addresses. Then turned on other options (send as SMS; group messaging, read receipts, etc).


    Sent a few tests to other iMessage users that were not having issues. All came through correctly as iMessage (not txt) and correctly showed as read or delivered based on recipient choosing to show read receipts or not.


    Back on MBP added iMessage account (and verified newer, shorter list of email addresses); waited for it to activate; did the same for Facetime.


    With that... all appears to be working for me. Will do the same process on the wife's iPhone and MBP later tonight and update this thread if it works or not...

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