Can a refund be expected of OS X 10.8.3, since it dosen't work with the Superdrive?

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Can a refund be expected of OS X 10.8.3, since it dosen't work with the Superdrive?

After purchasing OS X 10.8.3, 2 days ago...and it being installed, and now my Superdrive dosen't work with this version....and it DID work with previous 10.7.5...leads me to beleive there is a flaw in the new OS.....

Now since it is not working as expected, and/or advertised... I feel it is of no use to me, and had better service with the previous 10.7.5 version.

This issue with the compatability of the Superdrive and 10.8.3, is so wide spread with complaint, after complaint form others with the same problem.

I have yet to see any documentation from Apple, assuring us, that a patch/work-around/fix is being brought to the lab workers attention! I don't feel that I (we) should have to pay for software that is not up to par, or that creates such a major problem to the enjoyment of using our drive (Superdrive)!

Anyone have any solutions or maybe an answer to my question above?

Have a good day,

~JOHN~

Mac mini, OS X Mountain Lion (10.8.3), OS X 10.8.3 and External Superdrive

Posted on Apr 18, 2013 9:15 AM

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Answer 1

varjak paw

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Apr 18, 2013 9:23 AM in response to Bigjohn10

You can contact Mac App Store Customer Service and ask for a refund, though the terms of sale state that all sales are final. As I asked in your other thread, though, have you tried your SuperDrive with another computer to verify that it's still fully working and did not just happen to coincidentally fail?

Good luck.

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Answer 2

Bigjohn10 Author

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Apr 18, 2013 9:35 AM in response to varjak paw

Yes...I have tried my Superdrive in another unit...and works perfect, and I might add...the other unit dose NOT run the 10.8.3

All I'm trying to do, is get this issue resolved. I'm starting to loose faith in Apple, that I have boasted to many other about how great Apple is... but, beginning to have 2nd thoughts now...

Any further suggestions/help would be much appreciated varjak....

~JOHN~

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Answer 3

varjak paw

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Apr 18, 2013 9:38 AM in response to Bigjohn10

The only way to ask for a refund is to contact the Mac App Store customer service. As to your problems with your SuperDrive, I'm afraid that I have no suggestions since mine hasn't shown any problems with OS X 10.8.3. Perhaps those problems crop up only with specific drive mechanisms or firmware versions.

Regards.

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Answer 4

Bigjohn10 Author

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Apr 18, 2013 9:40 AM in response to varjak paw

Thanks....

I guess it's Microsoft time...

Everyone have a great day, and thanks....

~JOHN~

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Answer 5

varjak paw

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Apr 18, 2013 10:01 AM in response to Bigjohn10

Trust me, Microsoft's no panacea. The problems we have with failure of support in Windows for various different hardware items could fill a book. But whatever works for you for your needs.

Regards.

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Answer 6

Apr 18, 2013 10:01 AM in response to Bigjohn10

Bigjohn10 wrote:

Thanks....

I guess it's Microsoft time...

Everyone have a great day, and thanks....

~JOHN~

Microsoft won't help you with your superdrive and OSx issue. Or are you saying you are going to get a Windows computer? If so, all the best. I use both Apple and Windows computers. I also find that both perform about equally well and both periodically have hardware or software issues. I think I would try troubleshooting the superdrive issue further before spending the money on another computer. It seems a little drastic to buy another computer because of a drive issue.

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Answer 7

Bigjohn10 Author

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Apr 18, 2013 10:21 AM in response to BobTheFisherman

Thanks for your advise.

I am on my way down to the store to pick up a new Samsung 208db external drive, to see if by chance an updated firmware in another drive may play well with 10.8.3....

I too have been with a PC for 40+ years, so I am much aware of Microsoft, and have been an avid Mac user for the last 10 yrs or so.... It was the experience on repairing PC's in the shop, that alone... encouraged my decision to go mainly with Mac. Still keep a PC around for repair of customers units ....

Without the PC, I would most likely feel llike the old Maytag Repairman (old TV commercial), cause Mac very seldom needs anything done.

Thanks,

~JOHN~

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Answer 8

Eric Root

Level 10

684,039 points

Apr 18, 2013 10:26 AM in response to Bigjohn10

How is it not working? Will it load a disk? If so, can it read the disk? More information would be helpful.

The Apple support article below is for built-in drives, but much of the information applies to an external drive. The SMC reset Lanny suggested is in the article.

CD/DVD Drive - Troubleshooting

Other troubleshooting techniques.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode

Safe Mode - About

General information.

Isolating issues in Mac OS X

Troubleshooting Permission Issues

Step by Step to Fix Your Mac

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Answer 9

varjak paw

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Apr 18, 2013 10:29 AM in response to Eric Root

John has another thread where he detailed the issue:

https://discussions.apple.com/thread/4977851?answerId=21817579022#21817579022

Regards.

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Answer 10

Bigjohn10 Author

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Apr 18, 2013 10:31 AM in response to Eric Root

It will read:

an old CD that I have some MP3 data files on

It will not read anything else, period...

It will not write anything else, period...

It will accept any and all discs, and what appears to be trying to detect what it should do with it, then it spits it back out... period.

That is about it in a nut shell...

Oh, thanks for the info posted, by you Eric...

~JOHN~

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Answer 11

Bigjohn10 Author

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Apr 18, 2013 12:23 PM in response to Bigjohn10

UPDATE TO ALL THAT PICTCHED IN AND HELPED......

SOLUTION:

Went and got a new Drive, hoping the firmware in it would play well with OS X 10.8.3 vs the other one that played well with 10.7....but not this version.