4 Replies Latest reply: Apr 18, 2013 4:52 PM by lllaass
Kimothy80 Level 1 Level 1 (0 points)

My iPod Touch is showing I need to connect to iTunes yet it's already charged.  I already tried pressing the on/off button and I get the Apple icon but then it automatically goes back to the 'connect to iTunes' image.  Thanks!

iPod touch, Windows Vista
  • deggie Level 9 Level 9 (51,250 points)

    It is in recovery mode, you need to set it up on your computer again.

  • lllaass Level 10 Level 10 (166,635 points)

    Connect the iPod to your computer and restore via iTunes.

    iTunes: Restoring iOS software

  • Kimothy80 Level 1 Level 1 (0 points)

    I tried restarting my computer and setting it up in recover mode but at the end I got a pop-up message that said


    "This iPod "iPod" could not be restored. An unknown error occurred (1604)."


    I don't know what else to do.  Thanks, deggie & lllass. 

  • lllaass Level 10 Level 10 (166,635 points)

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.