9 Replies Latest reply: Apr 21, 2013 6:41 PM by xpky42
xpky42 Level 1 Level 1

I moved my iTunes account to my new laptop.  I followed all the iTunes Support direction, but when I got to step 6 (Open iTunes) the only thing there was music I purchased.  Where is the rest of my music, playlists, etc.



Any help would be appreciated.  Not a big fan of Apple Support.  Always a pain to do anything..............



Windows 7
  • keeferaf Level 4 Level 4

    For non-itunes music (wheather its CDs or Third-Party):


    IF you have iPod: How to use your iPod to move your music to a new computer


    Another way is if you saved and/or back-up the music on a USB Flash Drive or External Hard Drive. From there you can add the songs back to itunes.

  • xpky42 Level 1 Level 1

    I did moved my music to an external hard drive per instructions but my playlists and non iTunes purchased music didn't show up.

  • keeferaf Level 4 Level 4

    Do you have any iDevice you can use to transfer your songs to iTunes?

  • xpky42 Level 1 Level 1

    Yes, I have an older iPod but I didn't think I could use that to transfer to a Windows operating system.

  • keeferaf Level 4 Level 4

    Yes you can. For Mac and Windows


    How to use your iPod to move your music to a new computer


    iPod, iTunes 7 for Mac, iTunes 7 for Windows, iTunes 8 for Mac, iTunes 8 for Windows, iTunes 9, Microsoft Windows

  • xpky42 Level 1 Level 1

    Thanks for your help I'll give it a try and let you know how it came out.



  • xpky42 Level 1 Level 1

    Can't get it to transfer.  The instructions are not complete, especially, about dropping and dragging from iPod to iTunes library.  Some of the items mentioned don't show up like it says it will.  ahhhhhhhhhhhhhhhh

    Do you know if there is any way to talk to an actual person about this?

  • turingtest2 Level 9 Level 9

    See this post on migrating your iTunes library. If you copy over the whole library including the database files you should be able to make it work. If you no longer have the library files there is a link there to a user tip that should help you extract content from the device.


    And no, there is no telephone support for iTunes.



  • xpky42 Level 1 Level 1

    Hi, Me again.  I got everything moved, first from my PC to an external hard drive then to my laptop.  All songs were there as well as all the playlists, etc. The songs won't play on my old PC or my laptop. Unfortunately, I synced my iPod before I checked to see if the songs would play, and it wiped out everything.

    When I double-clicked a song, it said,  " The song, could not be used because the original file could not be found.  Would you like to locate it?" When I click- Locate, and it has all these different locations.  I selected - Music- Itunes. The songs are there but they still don't play. I must be Apple challenged or something.