Karol1ne
Level 1 (0 points)

Q: Mail quits on startup, not on a guest account. This only happened after downloading Mountain Lion. What do I do to fix this?

A couple of days after downloading Mountain Lion (10.8.3) Mail quits on startup. This doesn't happen on a quest account. I understand I'm not the only one with this problem (understatement). Has anybody found a solution yet??

iMac, OS X Mountain Lion (10.8.3)

Posted on Apr 19, 2013 12:26 PM

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Karol1ne

Q: Mail quits on startup, not on a guest account. This only happened after downloading Mountain Lion. What do I do to fix this?

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Apr 19, 2013 1:15 PM in response to Karol1ne
    Level 9 (74,165 points)
    iTunes
    Apr 19, 2013 1:15 PM in response to Karol1ne

    Try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

     

    Step by Step to Fix Your Mac

  • by Linc Davis,

    Linc Davis Linc Davis Apr 19, 2013 5:02 PM in response to Karol1ne
    Level 10 (208,037 points)
    Applications
    Apr 19, 2013 5:02 PM in response to Karol1ne

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View ▹ Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.