Hello
I have an ipod touch 4g and had no problems connecting to the internet. Today we got a new modem and i cant seem to connect to it.
its a pk5001z modem and we have a WPA-WPA2 personal passcode. i can connect to the internet though and ethernet cord on my desktop pc, as well as wirelessly on my laptop computer. I have reset network settings, rebooted my ipod, ect. I just dont know what to do. Any advice would be amazing.
Thanks
iPod touch (4th generation)
I should add that when i try to connect it says "unable to join the network"
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Hello
