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My daughter forgot her ipod password. It won't sync to itunes. Her sleep/off button is broken. How do I unlock it?

iPod touch

Posted on Apr 19, 2013 2:09 PM

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1 reply

Apr 19, 2013 2:34 PM in response to TierneyK

Place the iOS device in recovery mode using this program

RecBoot: Easy Way to Put iPhone into Recovery Mode

and restore via iTunes. The iPod will be erased.

iOS: Wrong passcode results in red disabled screen



For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: How to back up

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

Password

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