loveducks
Level 1 (0 points)

Q: Hello. How do I get my iPod gen 1 to update? It keeps giving me an error message saying unable to complete. I am very confused and cannot call apple because I am not the original owner of the iPod. Please help me..

It is a generation 1 touch.

iPod touch

Posted on Apr 19, 2013 2:04 PM

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loveducks

Q: Hello. How do I get my iPod gen 1 to update? It keeps giving me an error message saying unable to complete. I am very confused and ... more

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  • Helpful answers

  • by lllaass,Helpful

    lllaass lllaass Apr 19, 2013 2:35 PM in response to loveducks
    Level 10 (190,886 points)
    Apple Watch
    Apr 19, 2013 2:35 PM in response to loveducks

    What are you doing and what is the exact wording of the error message?

    A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via

    Purchasing iOS 3.1 Software Update for iPod touch (1st generation)       

    https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage

  • by loveducks,

    loveducks loveducks Apr 19, 2013 3:48 PM in response to lllaass
    Level 1 (0 points)
    Apr 19, 2013 3:48 PM in response to lllaass

    It says it is an unknown error. It has a (-50), im not sure what that means it was a (-1) when i first tried to do it. I am doing it trough iTunes. It asks me if i wish to update an di clicked yes and then just let it do its thing. about 5 mins after that i get the error message.

  • by lllaass,

    lllaass lllaass Apr 19, 2013 4:16 PM in response to loveducks
    Level 10 (190,886 points)
    Apple Watch
    Apr 19, 2013 4:16 PM in response to loveducks

    "Error -50," "-5000," "8003," "8008," or "-42023"

    These alerts occur due to timeouts or conflicts trying to write a file during download.

    If you encounter this issue while accessing iTunes Store:

    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store

    If you encounter this issue while while downloading something from the iTunes Store:

    Delete your iTunes Downloads folder, located in:

    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.

    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\

    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\

    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\

    After locating your iTunes Downloads folder:

    1. Quit iTunes.
    2. Delete the Downloads folder on your computer.
    3. Open iTunes.
    4. Choose Store > Check for Available Downloads.
    5. Enter your account name and password.

    If you encounter this issue while while downloading Digital Copies using Windows:

    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.

    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.

    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.

    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.