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No Light, No Power?

475 Views 13 Replies Latest reply: Apr 23, 2013 6:14 PM by Nooria RSS
Nooria Calculating status...
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Apr 19, 2013 7:28 PM

Hi all,


We returned from a two-day trip today to find that the light on our Time Capsule had gone out.  We use it as a WiFi hub, and nothing (wireless, Airport Utility, or otherwise) will now acknowledge its existence.  We've tried all the obvious stuff like switching outlets, etc., plus resetting, but no go.  When you pick it up, though, it seems to be doing SOMEthing (i.e., it's humming).


It's less than a year old.  Time Capsule 2TB, Model A1409.  It's connected via ethernet to a 2.4 GHz Intel Core 2 Duo iMac running 10.8.3 (if that's relevant).


Thanks in advance.

iMac (20-inch Early 2008), Mac OS X (10.6.8)
  • LaPastenague Level 7 Level 7 (32,990 points)
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    Apr 19, 2013 8:12 PM (in response to Nooria)

    Leave it off several hours or overnight..


    When you are ready to test plan to do a factory reset.


    So hold in reset before applying power

    Apply power and keep holding in reset.. if the LED lights great if not, keep holding in reset for 15sec.. that is long enough to do anything.


    No light shows at all or just a flicker at the start.. the TC is dead.

    Return and replace under warranty.


    I have seen 2 other posts in the last couple of weeks with the same symptoms.. I have yet to see one to investigate.. but I think it is bad ceramic capacitors on the board.. they short out.. the disk could still be running though.


    Fortunately you have warranty so let Apple fix it. 

  • LaPastenague Level 7 Level 7 (32,990 points)
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    Apr 20, 2013 2:18 PM (in response to Nooria)

    Apple should post them out to you and supply a box for return of the old item.. if the store is so far away you should deal with them over the phone.


    The TC has had issues. The first one was flawed design. The Gen4 has been much better, but unfortunately you have got hit by a rare fault.


    IMHO, most consumer electronics today is built for a life.. warranty plus 3days. AppleCare on any computer also covers the TC, so effectively it has a 3year warranty if purchased with a computer which has apple care.. it is now wise to sell off products at the 2.5 year mark whilst they still have value.. and still work..people pay more if it has warranty still and buy again. It is not the way we would like the world to be, but that is the way it is.


    The other point is not to use the TC for anything but backups. The loss of the unit simply should put a hole for a short time in your backup program. Using it for data storage as even Apple seem to be recommending is unwise. There is no access to the disk. It is a sealed unit and no parts are available.


    If you want network storage Apple do not make any. Buy Synology or QNAP as the best in that field. They offer RAID plus auto backup, because they are designed as a file store.


    Failed TC is kind of speciality some of us have.. even if Apple won't repair them we do. s/apple-time-capsule-repairers

    But the fault you mention is new and inside warranty you are better getting a replacement.. which could run for 5years without a hiccup.. but I do not trust them past 3years.. and I do not trust them at all for storing your only copy of files.. but that is true of everything.

  • LaPastenague Level 7 Level 7 (32,990 points)
    Currently Being Moderated
    Apr 20, 2013 2:42 PM (in response to Nooria)

    Actually it is ok as a router, as long as you have something around to work in the role.


    The issue is more using it as a trusted file store which it isn't. The key design of the TC is to provide backup target for time machine to laptops, so it can be done over wireless. As most people will not use an external drive continually plugged and unplugged.


    On a desktop machine you can use external drive. They are cheaper, faster and more reliable as a backup target than using TC. So I do think if you run desktop computer just plug in a USB drive as the backup target and even use a couple of them (they are cheap) so you have multiple backups. Also use a backup software like CCC or superduper which can create a full disk image.. that is a far superior backup from a getting out of trouble point of view.. if you make it bootable then the computer can be booted from the backup.


    Snow Leopard is very good.. I still tend back to my desktop with SL rather than Laptop with Mountain Lion. It just seems more solid.. !!

  • LaPastenague Level 7 Level 7 (32,990 points)
    Currently Being Moderated
    Apr 20, 2013 4:13 PM (in response to Nooria)

    I am a recent emigre to Mac.. and came in just at the point of swap over from Snow Leopard to Lion.. I am happy I stuck to Snow Leopard. So I do not have the info you need. I know all about the inside of the TC because I repair them.. a couple of hundred anyway. and even some Mac computers.


    iTunes should be no problem.. according to the continual annoyance of upgrade to OS.. itunes.


    What's New in iTunes 10.6.3


    iTunes 10.6.3 includes support for OS X Mountain Lion and addresses a number of important issues:


    • Addresses a problem where iTunes may become unresponsive when syncing an iPad (1st generation) that contains an iBooks textbook

    • Fixes a problem where photos synced to a device may appear in an unexpected order

    • Resolves an issue where iTunes may unexpectedly delete playlists created on a device

    • Fixes issues where iTunes may unexpectedly delete apps on a device

    • Improves overall performance and reliability


    So it should run on Snow Leopard and work identically.. YMMV ..


    iphoto is version 11 in both.

    In SL machine it is 9.1


    In latest version for Lion and ML it is 9.4.3.. I would not know if the libraries can be interchanged but I would say it should.


    Look at the documentation for setting up network sharing of the iphoto library as that may make it clearer.. but you should ask for specific help in iphoto area.





    You can do an install of the SL to an external drive and simply change target boot drives.. that allows you to change back to SL on a trial basis to see if it works.. rather than blow the machine away and discover later what you want is impossible to achieve.. after a long time in computer support.. I find it much easier to simply do new installations on new hard drives. Then any changes I make to a PC and any old files are totally unchanged.. Hard disks are cheap. Buy FW800 for your old iMac as it is still fast and will give you a good idea.. if you like it you can transfer it to the onboard drive..

  • LaPastenague Level 7 Level 7 (32,990 points)
    Currently Being Moderated
    Apr 23, 2013 3:46 PM (in response to Nooria)

    Don't open the new TC.. that will void its warranty.


    Good on you for pursuing this all the way to the top.. I am impressed.


    You can buy a USB holder.. pull out the drive and plonk it in that.



    That will give you full access to the old sparsebundle which you can mount and open with TM.


    That is assuming the drive is still ok of course. But your issue is not something I have seen yet.


    Would love to get my hands on one with the problem and see what gives.

  • LaPastenague Level 7 Level 7 (32,990 points)
    Currently Being Moderated
    Apr 23, 2013 5:29 PM (in response to Nooria)

    OPTIARC DVD RX AD 5630A Superdrive


    Do you mean you are pulling your iMac to pieces to replace the internal drive? That is super amazing.


    Just buy a USB dvd drive.. or get a USB stick with the OS on it.. even Apple stores now sell it I think.. the idea that the computer has to boot from hidden partition is great until the hard disk itself dies.


    But at 5years you are due a new Mac me thinks.


    You can find my email on my website here.



    Down the bottom.. I cannot post my email or PM via this forum it seems.


    And yes, the shell of the dead TC interests me. It won't weigh that much with the hard disk out.


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