vickiewang2014
Level 1 (0 points)

Q: lost signal

I got a new macpro this week, but the labtop keeps losing the wifi signal. I am pretty sure the wifi in my room is fine since my friends' laptop work just fine here. Do you know the reason of it and how to solve it?

MacBook Pro, OS X Mountain Lion (10.8.1)

Posted on Apr 19, 2013 6:52 PM

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vickiewang2014

Q: lost signal

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  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Apr 19, 2013 6:56 PM in response to vickiewang2014
    Level 9 (57,660 points)
    Apr 19, 2013 6:56 PM in response to vickiewang2014

    Try the basics first:

       Change your router channel number.  Most times this works & is all you have to do.

     

    Disconnect & reconnect your modem.  unplug it for about 10 seconds.  Plug it back in.  Do the same for Apple’s routers.  Wait for everything to reboot.

     

    System Preferences>Network

    Click the Assist Me button.

    In the next window that pops up, click the Diagnostic button & do the necessary.

     

    Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer.   See these basic networking KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide

     

    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X

     

    Manually provided DNS server addresses are higher priority than DHCP's

     

    http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting

     

    ============================

     

    What to do when you can't connect to the Internet

     

    Also, run the Airport Utility app which is located inside the Utilities folder.

     

    =====================

     

    If using a  Linksys router, contact LinkSys Customer Support and/or post in their forums.

     

    If using Apple's Airport, please re-post over in one of the AirPort Forums.

     

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    I got a new macpro this week, but the labtop

    A MacPro is a desktop computer.

    MBP is a notebook not a laptop.  Hope you're not using it like one.

     

     

     

     

    You have 14 days to return the computer w/no questions asked.  Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.

     

    Strongly suggest that you take FULL advantage of the above before it runs out.  Let Apple deal w/the problems.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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