Ipad will not play a downloaded movie. I want my money back.
My Ipad will not play the movie rented. I want my money back.
iPad, iOS 5.1.1
What happens when you try to play it ? Have you tried closing the Videos app via the iPad's taskbar and then re-opening it, and/or doing a soft-reset of the iPad and seeing if it plays after the iPad has restarted ?
If they don't fix it then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.