Your Purchase Could Not Be Completed ???

Question

Level 1

5 points

Your Purchase Could Not Be Completed ???

Hey, guys! I need help on my purchase online. I am playing Clash of Clans on my iPhone5 & everytime i make an online purchase, a promt pops-up saying

"Your Purchase Could Not Be Completed, For assistance, contact iTunes Support at www.apple.com/support/itunes/ww

I did visit the site but i can't figure out how to solve this error. I tried using my other Credit Cards but still the result is the same everytime i make the purchase.

Has anybody experienced or encountered this kind of error? Please give me some advise or tips on what to do & how to continue with my purchases.

Thank you and God bless.

~Nikoyski~

iPhone 5, iOS 6.1.3

Posted on Apr 20, 2013 6:15 AM

Reply

Answer 1

Apr 20, 2013 6:44 AM in response to Nikoyski

I have the same issue...I am still looking for a solution/answer. If I get, let u know.

Reply

Answer 2

Apr 20, 2013 6:55 AM in response to JKOfromSP

Go to expresslane.apple.com and choose 'itunes', then ' iTunes store'

Select your topic ( billing and account or something like that) and then ' can't purchase in store'

continue and send an email to iTunes store support, this is not a technical issue but an issue with your account.

The itunes store support will look into it.

Hope this helps 🙂

Reply

Answer 3

Nikoyski Author

Level 1

5 points

Apr 20, 2013 7:28 AM in response to JKOfromSP

Thank you JKOfromSP. Best of luck.:-)

Reply

Answer 4

Nikoyski Author

Level 1

5 points

Apr 20, 2013 7:58 AM in response to jesterwylde

Thank you Jesterwylde. I have already sent them my concerns & problems. Hoping for their immediate action regarding this. Thanks for the advice. God bless.:-)

Reply

Answer 5

Apr 24, 2013 6:12 AM in response to Nikoyski

Hi,

Anyone got solution after contacting the apple support via expresslane ? Me too getting the same error when try to purchase "Acrobits" or "Bria" applications from iTunes. If you got some feedback and solution kindly share .

Reply

Answer 6

Apr 24, 2013 6:39 AM in response to Prasannak84

the iTunes store support will have to check for your account specifically. If you get the same message, you too should contact them.

1. Go to expresslane.apple.com

2. select 'itunes' and then 'itunes store' on the right

3. select a topic and a subject

4. click 'continue' and then 'email'

5. fill out the form and explain your situation

6. they will respond within 24 hours usually

Good luck 🙂

Stijn

Reply

Answer 7

Apr 24, 2013 6:53 AM in response to jesterwylde

Hi Jesterwylde,

Yes done reporting to expresslane. Waiting for reply. will update once the issue solved. Thanks for your quick reply 🙂

-- sanna

Reply

Answer 8

Apr 24, 2013 7:03 AM in response to Prasannak84

Ok cool 🙂

Reply