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“Your Purchase Could Not Be Completed” iTunes Message

Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." Please tell me how to solve it.


[Re-Titled by Moderator]

iPhone 5, iOS 6.1.3

Posted on Apr 20, 2013 6:44 AM

Reply
1,938 replies

Feb 25, 2014 2:22 AM in response to inwBob

I have had the same problem for four weeks. I wrote to Apple, even called them in the US (I live in Germany) und today I got really mad and used a word in my email (BS) which Apple didn't like.


An hour later I got a responde from them telling me, that the reason I am getting this message:


Your Purchase Could Not Be Completed.

For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.


is, that I do not live in the USA and therefore am not allowed to make anymore purchases. It's a joke, since I have been buying at the US iTunes Store for years, but if Apple doesn't want my money anymore, that's OK.


So if the people having this problem do not live in the USA, it makes no sence for you to contact the iTunes Store. I have been doing this for the past four weeks (a total of 10 times) and after three days of being able to purchase again, I got the same message again and again.


The following link was added to the email I got earlier from Apple:


http://www.apple.com/legal/internet-services/itunes/us/terms.html#SERVICE


and I quote out of it:


REQUIREMENTS FOR USE OF THE ITUNES SERVICE

This iTunes Service is only available for individuals aged 13 years or older, unless you are under 13 years old and your Apple ID was provided to you as a result of a request by an approved educational institution. If you are 13 or older but under the age of 18, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it.

The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance.



So I guess, unless Apple changes it's policy, Millions of users living abroad won't be able to purchase anymore in the US iTunes Store. Maybe a Proxy will be the solution?

Feb 25, 2014 3:17 PM in response to gail from maine

I have contacted Apple so many times, that I can't count anymore. Just yesterday, I called them twice from Germany, after the two responses from them on my emails (thru the link) didn't bring anything. Each time, I was about 60 Minutes on the phone. Each time, the person I was talking to, consulted a Senior Advisor from the iTunes store. I have already three case numbers and two follow up IDs.


I am now trying to use up the $ 15,- left on my credit store and after over three years, I am saying Goodbye to the US iTunes store. If you don't want me as a customer, I will spend my money somewhere else.

Mar 31, 2014 2:06 AM in response to nhattamlaptop

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).


You will need to do as the message says and contact iTunes Support : http://www.apple.com/support/itunes/contact/


Does anything show on your purchase history : http://support.apple.com/kb/HT2727 ?

Or is it just a temporary store holding charge : http://support.apple.com/kb/HT3702 ?

Mar 31, 2014 6:09 AM in response to inwBob

I am so mad at this me and my husband just bought an iPad mini and he has this game on there iron force and he loves it but needs diamonds to get a bigger tank well we went and bought some iTunes cards and he was able to make two purchases with the it but still has almost 60$ on his account and has tried for two days now to purchase more diamonds and it tell us there is a problem I called yesterday I think 3 times and talk to two well four different people and the last time they gave me 5 credits for songs and told me to wait 30 minute and then try to buy it again and it should work so we thought we had it fix but nope we waited an hour and it said it again so I told my husband maybe he has to give it some time maybe over night but it still will not let me purchase it so mad but I guess I am going to have to call them again



Larry's very frustrated wife

Question marked as Helpful

Apr 5, 2014 4:02 AM in response to inwBob

I have contacted them for other reasons and was always very helpful but not being able to use my money for IAPs is ridiculous. Having to contact via email only several times a month so I can play my games. Yesterday got a generic email from Apple about parents being upset because their kids ran up credit cards so they are going to be stricter. I am 58 yrs old, I buy itune gift cards and redeem them to pay for my IAPs, I do not need nor want apple playing mommy and controlling my spending. And I know that is what is happening since games I rarely buy IAPs transactions always go through the one game I do spend a lot more on is the one I keep getting blocked from buying. Today in middle of a tournament it happened. Lost all my rewards and felt like an idiot. I went to the other game and bought with no problem. I have couple hundred dollars in redeemed cards so it's not a credit card issue.

So I believe at some limit on a game apple blocks purchases. I am sick of sending them a message and waiting a day or two so I can spend my own money. And if this has to do with kids abusing parents credit cards then I have to wonder why the heck parents give them the info. It's great that apple is working on refunding them, but personally having 5 kids grow up gaming I had the good sense to never give them cc info for online games.

“Your Purchase Could Not Be Completed” iTunes Message

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