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All replies
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Helpful answers
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Nov 19, 2013 1:16 AM in response to inwBobby ASFCesc48,How will this be resolved? This is quite frustrating.
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Nov 19, 2013 1:20 AM in response to ASFCesc48by King_Penguin,If you are getting a message to contact iTunes Support and you've contacted them then it should be - you should get a reply within, I think, 24 hours of contacting them.
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Jan 12, 2014 3:16 AM in response to Bintang.heizaby King_Penguin,These are user-to-user forums, we are fellow users, we won't know why, if you are getting a message to contact iTunes Support then you will need to do so : http://www.apple.com/support/itunes/contact/
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Feb 10, 2014 5:56 AM in response to iAhmeby King_Penguin,Do as the message says and contact iTunes Support, these are user-to-user forums - see my post above yours
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Feb 20, 2014 5:38 AM in response to inwBobby Raymondmr,My charge card has been blocked. It's a good card . Can you tell me how to get it fixed?
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Feb 25, 2014 2:22 AM in response to inwBobby jsfrankie,I have had the same problem for four weeks. I wrote to Apple, even called them in the US (I live in Germany) und today I got really mad and used a word in my email (BS) which Apple didn't like.
An hour later I got a responde from them telling me, that the reason I am getting this message:
Your Purchase Could Not Be Completed.
For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.
is, that I do not live in the USA and therefore am not allowed to make anymore purchases. It's a joke, since I have been buying at the US iTunes Store for years, but if Apple doesn't want my money anymore, that's OK.
So if the people having this problem do not live in the USA, it makes no sence for you to contact the iTunes Store. I have been doing this for the past four weeks (a total of 10 times) and after three days of being able to purchase again, I got the same message again and again.
The following link was added to the email I got earlier from Apple:
http://www.apple.com/legal/internet-services/itunes/us/terms.html#SERVICE
and I quote out of it:
REQUIREMENTS FOR USE OF THE ITUNES SERVICE
This iTunes Service is only available for individuals aged 13 years or older, unless you are under 13 years old and your Apple ID was provided to you as a result of a request by an approved educational institution. If you are 13 or older but under the age of 18, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it.
The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance.
So I guess, unless Apple changes it's policy, Millions of users living abroad won't be able to purchase anymore in the US iTunes Store. Maybe a Proxy will be the solution?
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Feb 25, 2014 7:16 AM in response to ASFCesc48by gail from maine,Have you contacted iTunes Support in the link provided? That's how it will be resolved.
GB
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Feb 25, 2014 3:17 PM in response to gail from maineby jsfrankie,I have contacted Apple so many times, that I can't count anymore. Just yesterday, I called them twice from Germany, after the two responses from them on my emails (thru the link) didn't bring anything. Each time, I was about 60 Minutes on the phone. Each time, the person I was talking to, consulted a Senior Advisor from the iTunes store. I have already three case numbers and two follow up IDs.
I am now trying to use up the $ 15,- left on my credit store and after over three years, I am saying Goodbye to the US iTunes store. If you don't want me as a customer, I will spend my money somewhere else.
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Mar 3, 2014 2:42 AM in response to Jada29by King_Penguin,If you are getting a message to contact iTunes Support then you will need to do so (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/
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Mar 31, 2014 2:06 AM in response to nhattamlaptopby King_Penguin,We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
You will need to do as the message says and contact iTunes Support : http://www.apple.com/support/itunes/contact/
Does anything show on your purchase history : http://support.apple.com/kb/HT2727 ?
Or is it just a temporary store holding charge : http://support.apple.com/kb/HT3702 ?
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Mar 31, 2014 6:09 AM in response to inwBobby Very aggravated,I am so mad at this me and my husband just bought an iPad mini and he has this game on there iron force and he loves it but needs diamonds to get a bigger tank well we went and bought some iTunes cards and he was able to make two purchases with the it but still has almost 60$ on his account and has tried for two days now to purchase more diamonds and it tell us there is a problem I called yesterday I think 3 times and talk to two well four different people and the last time they gave me 5 credits for songs and told me to wait 30 minute and then try to buy it again and it should work so we thought we had it fix but nope we waited an hour and it said it again so I told my husband maybe he has to give it some time maybe over night but it still will not let me purchase it so mad but I guess I am going to have to call them again
Larry's very frustrated wife