Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

“Your Purchase Could Not Be Completed” iTunes Message

Can not buy. Products in the game. Then the words "Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." Please tell me how to solve it.


[Re-Titled by Moderator]

iPhone 5, iOS 6.1.3

Posted on Apr 20, 2013 6:44 AM

Reply
Question marked as Best reply

Posted on Dec 24, 2017 11:16 AM

The instructions are in the message you received. I those instructions are too complicated I will try to simplify them:

  • Find a computing device somewhere (Windows, Mac, iPhone, iPod Touch, iPad, android phone, Chromebook, etc)
  • turn it on if it is off and wait for it to start up
  • log in to the computer
  • find a web browser on the computer and launch it
  • enter the following into the address bar at the top: http://www.apple.com/support/itunes/ww
  • press ENTER
  • Follow the instructions displayed on the screen
1,938 replies
Question marked as Best reply

Dec 24, 2017 11:16 AM in response to Martinez170

The instructions are in the message you received. I those instructions are too complicated I will try to simplify them:

  • Find a computing device somewhere (Windows, Mac, iPhone, iPod Touch, iPad, android phone, Chromebook, etc)
  • turn it on if it is off and wait for it to start up
  • log in to the computer
  • find a web browser on the computer and launch it
  • enter the following into the address bar at the top: http://www.apple.com/support/itunes/ww
  • press ENTER
  • Follow the instructions displayed on the screen

Aug 31, 2018 10:29 AM in response to debbiefromtaft

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.



  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Apr 27, 2019 11:41 AM in response to krysten115

krysten115 wrote:

My purchase could not be completed contact apple support! I just need an answer as to why not and what to do?


This is a user to user support forum. No one here can answer the why question.


Try:


tt2

Jul 3, 2019 4:36 AM in response to Caslamard

This is a user to user support forum. No one here can give a definitive explanation or change things for you.



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.


See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.


  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.


  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Jan 19, 2017 11:51 PM in response to Nettiemay17

We are fellow users, if you want help from us you have to provide details. Why can't you log into iCloud, what happens ? If you are getting a message to contact iTunes Support : http://www.apple.com/support/itunes/ww

Why are you all getting ready to lose my photos?

?

Why are you not answering my pleas!

If you've contacted iTunes Support, and if it was more than 48 hours ago and you haven't had a reply from them, contact them again

Feb 2, 2017 10:29 AM in response to Josiah.Withrow

'Why' what ? If you mean why you are getting a message to contact iTunes Support then obviously, as we are fellow users, we won't know what it is about your account that's causing the message to show.


Can you give to call that a phone number?

If you mean is there a phone number to contact iTunes Support on then no, there isn't, you can contact them via http://www.apple.com/support/itunes/ww

Mar 1, 2017 11:17 AM in response to gail from maine

part deux:


CLICK ON THE LINK:



https://support.apple.com/country-selector/itunes

FOLLOW PROMPTS AND INSTRUCTIONS UNTIL YOUR LAND ON A PAGE WHERE YOU CAN SEE YOUR OPTIONS FOR APPLE SUPPORT


For the problem above, we have no other solutions or suggestions. You need to follow the instructions until you reach Apple Support. Sorry, but we cannot help you with Apple Support problems, since we are not Apple Employees. We are users. Just like you. So, for the intstructions above, we are now officially out of the loop.



We are here to help with fellow users who have technical or operatioal issues with their Apple products. So, if there is a question you wanted to ask not regarding the “Contact Apple Support” business, then please feel free to do so. Please start a new thread in the appropriate forum, with your question clearly spelled out, and we will try to help.


Cheers,


GB

Apr 30, 2017 8:25 AM in response to jevane13

You have to go to the URL that you are getting and contact iTunes Support :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'


Or use this form : https://www.apple.com/emea/support/itunes/contact.html

“Your Purchase Could Not Be Completed” iTunes Message

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.