Q: “Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.”

You seem to be ignoring the issue that xankazo was describing. This has nothing to do with Apple. Since the poster can do other purchases, but is having trouble specifically with Clash of Clans and Royal Revolt 2, there seems to be an issue with those specific apps. If you are having a particular problem, why not specify what it is and when you encounter it. Possibly there is a solution for your issue. If you, however, think that it is just a ploy on Apple's part to have you groveling, and that they really don't want your money, then perhaps an Android experience would be better for you....

GB

Yes.  They fix the problem TEMPORARILY.  This has been fixed and broken for my account 15 times in 4 months!  They will not tell me why it keeps breaking!  Not sure they know.  Each time they assure me it is fixed, it breaks again two weeks later.  I do not know why this company (Apple) has to be so frustrating!

This is not just a clash of clans issue.  As noted above, this happened to me and others I know many, many times  for various purchases(15 times in 4 months! just on my account. It gets "fixed each time but breaks again within 10 days.  They never tell me why! And nothing ever changes. Don't know why better support is not offered.  I hear this is a pretty profitable company

You can contact support again as suggested, however my experience is that they are not much help with this issue.  This has happened to me countless times.  The "fix" is only temporary.  It will break again soon, trust me. They refuse to allow me to speak with someone higher up, despite dealing with fixing this problem and it breaking again more than a dozen times. Each time I call, the best they can offer is " I know this must be frustrating".  Apparently they train every employee to say this.

By the way, your response or question will be removed and u will be banned from this site if your question or response is deemed too negative, or makes Apple look bad.  See terms of service, and i am aware of this happenning.

Who are you posting this response to? The response that Josie posted was about a positive experience that she had:

Not sure what the problem is I followed the link to contact apple. Called the number given. Apple called

Me back. A lovely lady named Michelle was very friendly. She informed me

That it wasn't anything I did. I had told here this was my first time downloading music onto my phone.

She said no problem she needed to contact her supervisor and within 5

Min it was solved. And because of the inconvenient she gave me 5 free song purchases!!!

Easy peasy! So thank you apple!!

So, who are you responding to?

GB

Hi, I had same issues as you all (Device : iPhone6) but I can continue my purchase now This is my ways to resolved it, hope this guide can help you pass through this issue after all.

First, I'd checked my other devices that use another Apple ID but same purchased method as the one that have problems, then I paid it all.

Next, I'd changed all of my Apple IDs' address details (that use the same purchased method) into the same as each other.

Finally, I'm open my laptop, open iTunes then check my Account Info. In topics 'Payment Information' and 'Billing Address', change address details for being the same as the others and edit payment information by select a payment method then fills all require informations. After finished all click 'Done'.

Back to my phone, now I can continue my purchase with my old card again. Happy ever after

I had this exact same problem. I couldn't download anything or gift it. Honestly, it took about 45  minutes on Apple support chat but they fixed it. I don't think there is another solution. It's a problem with your account.

In my case, when I'm visited my payment information in iTunes, I've found that the payment method has selected as 'none'. After change it in iTunes, I can continue my purchase on my iPhone without an error message announcement.

Did you finally deal this problem? I have the same issue with you, when i want to buy gems,and always told me my purchase could not be complete....

Hi

Have you solved this problem? I got the same problem now. I sent the email already and still no reply from apple...

It's over over 48 hrs already... I can't do anything.

Terrible...

I Can't redeem my iTunes card.pls help me

Pls email me

i face this problem long time ago

These are user-to-user forums, nobody on here will email you or fix it. To contact iTunes Support :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag

- click on the Contact Support at the bottom of the left-hand column

- click on Contact iTunes Store Support on the right-hand side of the page

- then Purchases, Billing & Redemption

help me