HT203521: Get help using iCloud Contacts, Calendars, or Reminders

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AmadeusBiteTheApple

Q: Received 2 appointments, same date, same content, just different hours. Since then I receive message from iCal: Access to “Subject” in account “iCloud” is not permitted. The server responded "403" to CalDAVWriteEntityQueueableOperation. It's a bug!

Received 2 appointments from a customer, same date, same content, just different hours. Since then I receive message from iCal: Access to “Subject” in account “iCloud” is not permitted. The server responded "403" to CalDAVWriteEntityQueueableOperation. In my opinion this is a bug, because iCloud is not able to handle 2 appointments at the same date with same content, just at different hours. The different hours should be enough individuality for each event on calendar.

MacBook Pro (17-inch Mid 2010), OS X Mountain Lion, 8 GB RAM, 512 GB SSD

Posted on Apr 21, 2013 9:38 AM

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Q: Received 2 appointments, same date, same content, just different hours. Since then I receive message from iCal: Access to “S ... more

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  • by AmadeusBiteTheApple,

    AmadeusBiteTheApple AmadeusBiteTheApple Apr 22, 2013 9:44 AM in response to Csound1
    Level 1 (5 points)
    Mac OS X
    Apr 22, 2013 9:44 AM in response to Csound1

    I have an older MBP and I use my account at this MBP just for administration. I enabled iCloud and synchronized my account. On this MBP is running last Lion version. The mentioned appointment will even not be opened in iCal, in contrast to my actual MBP with OS X 1.8.3, which open the appointment, but taxing me with the mentioned error message.

    Anyway having a look at the console messages I found a problem. The problem seems to be the line RDATE in the .ics file.

    The exact line is:

    RDATE;TZID="W. Europe";VALUE=PERIOD:20130415T110000/20130415T120000

     

    I had a look on other invitations and this line is missing in other invitations. But this line is not the only offending one. I have deleted the line, facing the same problem and I realized the .ics file is really different to other invitations. Finally I have deleted this inviation (anyway it's the past), because this annoying, every few seconds arising error pop-ups, are really dispensable.

     

    Finally what ist worth to be mentioned,

    1. so far I'm not connected to the net, I have no problem.

    2. No other persons have this problem with the invitation -> this accord me an eccentric status. In this case not desired, because being in a professional environment, my partner doesn't expect I have such problems with a high-tech hardware and software.

    3. When I tell iCal to ignore a message I would expect the app respect that. The "ignore" button doesn't effect at all the error-pop-ups.

     

    Thanks a lot for your time you spend for me and my problem!!!

    Your hint to use a virgin calendar lead me to the detailed examination of the problem, so far your advice was the right way for me.

  • by Visionscaper,

    Visionscaper Visionscaper Apr 24, 2013 5:04 AM in response to Csound1
    Level 1 (0 points)
    Apr 24, 2013 5:04 AM in response to Csound1

    Signing completely out of iCloud, restarting and signing back in to iCloud resolved these issues for me!

  • by AmadeusBiteTheApple,

    AmadeusBiteTheApple AmadeusBiteTheApple Apr 24, 2013 5:28 AM in response to Visionscaper
    Level 1 (5 points)
    Mac OS X
    Apr 24, 2013 5:28 AM in response to Visionscaper

    This didn't solve my problem and I still have the problem, because this customer send me again messages, facing again the error message.

    I realize also which seems to be the problem.

    My customer use Lotus Notes and just the changed appointments have different syntax, which the iCal server doesn't accept.

    I tried to import those appointments in Outlook for Mac and Outlook have no problems with this appointments. Just iCal.

    What helped you doesn't help me, and even if this could be the wokarround, this is not an accapetable solution, always signing in and out when receiving changed appointments from Lotus Notes server.

    In my opinion the other solutions refer to same standard just iCal not. But we are not living on a island with Apple products.

  • by Csound1,

    Csound1 Csound1 Apr 24, 2013 6:58 AM in response to AmadeusBiteTheApple
    Level 9 (50,836 points)
    Desktops
    Apr 24, 2013 6:58 AM in response to AmadeusBiteTheApple

    Why have you waited so long to mention that it is Lotus Notes?

     

    What email system is (a) sending the invitation and (b) receiving.

  • by AmadeusBiteTheApple,

    AmadeusBiteTheApple AmadeusBiteTheApple Apr 24, 2013 7:01 AM in response to Csound1
    Level 1 (5 points)
    Mac OS X
    Apr 24, 2013 7:01 AM in response to Csound1

    It took time find out what kind of system he is using. My customer doesn't care about those details. He just want to know if I'm there or not.

    (a) Lotus Notes is sending the appointments and (b) my Mac is receiving the invitation.

  • by Csound1,

    Csound1 Csound1 Apr 24, 2013 7:13 AM in response to AmadeusBiteTheApple
    Level 9 (50,836 points)
    Desktops
    Apr 24, 2013 7:13 AM in response to AmadeusBiteTheApple

    (a) Lotus Notes is sending the appointments

    Lotus notes is an email client, what is the service being used to transport the mail, iCloud (doubtful in a Lotus House), MS Exchange (possible) Gmail (if your client is a cheapskate) How does the mail get from his copy of Notes to your inbox?

  • by AmadeusBiteTheApple,

    AmadeusBiteTheApple AmadeusBiteTheApple Apr 24, 2013 7:34 AM in response to Csound1
    Level 1 (5 points)
    Mac OS X
    Apr 24, 2013 7:34 AM in response to Csound1

    I got now your direction. It's not a lot I know about.

    For the mass-mails he have to manage he never consider to use MS Exchange and other "independent" Provider he will never use, because of security reasons. I just know he introduce „MK Email Client Policy Management" for Lotus Notes (ECPM), to manage the correspondence.

  • by Csound1,

    Csound1 Csound1 Apr 24, 2013 7:35 AM in response to AmadeusBiteTheApple
    Level 9 (50,836 points)
    Desktops
    Apr 24, 2013 7:35 AM in response to AmadeusBiteTheApple

    Find out, you should know how your clients work if you are to assist them.

  • by AmadeusBiteTheApple,

    AmadeusBiteTheApple AmadeusBiteTheApple Apr 24, 2013 7:41 AM in response to Csound1
    Level 1 (5 points)
    Mac OS X
    Apr 24, 2013 7:41 AM in response to Csound1

    In those issues I don't assist them. This is not my métier.

    But you are right, I will find out more details about.

  • by Csound1,

    Csound1 Csound1 Apr 24, 2013 7:45 AM in response to AmadeusBiteTheApple
    Level 9 (50,836 points)
    Desktops
    Apr 24, 2013 7:45 AM in response to AmadeusBiteTheApple

    I have heard of others with problems using Lotus Notes and/or Lotus Domino (there is a current Domino thread in this forum).

     

    If Domino is in use then I am 99% sure that you have a Domino issue (good luck with that), Notes is usually OK when used with an MS Exchange server (2007 or later).

     

    Post back.

  • by AmadeusBiteTheApple,

    AmadeusBiteTheApple AmadeusBiteTheApple Apr 24, 2013 8:01 AM in response to Csound1
    Level 1 (5 points)
    Mac OS X
    Apr 24, 2013 8:01 AM in response to Csound1

    Thanks for your encouraging words. I still can see your biting smile writing this words. ;-)

  • by Csound1,

    Csound1 Csound1 Apr 24, 2013 8:15 AM in response to AmadeusBiteTheApple
    Level 9 (50,836 points)
    Desktops
    Apr 24, 2013 8:15 AM in response to AmadeusBiteTheApple

    Sympathetic smile actually, Domino (if it is that) is a total pain.

  • by AmadeusBiteTheApple,

    AmadeusBiteTheApple AmadeusBiteTheApple Apr 24, 2013 9:06 AM in response to Csound1
    Level 1 (5 points)
    Mac OS X
    Apr 24, 2013 9:06 AM in response to Csound1

    Thanks for the smile. I supose I need a truck full. I feel already handicapped.

    Yes, my customer is using Domino and so far I understood him they also introduce IBM Lotus Quickplace/Quickr (first time I hear about) as Collaboration suite, which include some Domino agents and administration tools for the Domino databases. This was for migration reasons on one hand and the collaborations issues could be further integrated and supported in the future infrastrcuture.

    Still it's not understable for me why it's not possible to adjust the syntax for a such tiny application like calendar. If IBM don't move, it's no reason for all others to do the same. This is not mikado (the game with the pick-up sticks - who move, have lost). This can't be a such big deal?!

    Outlook for Mac can handle the invitations. Why not this modern, fantastic, visionary and handy iCal?! Maybe some of the mentioned attributes are missing in the base of the tool.

  • by Csound1,

    Csound1 Csound1 Apr 24, 2013 9:08 AM in response to AmadeusBiteTheApple
    Level 9 (50,836 points)
    Desktops
    Apr 24, 2013 9:08 AM in response to AmadeusBiteTheApple

    Can you use a different Mac to test? or a new user account on this Mac to test?

     

    (I will put out a call for a Domino expert, I have no guarantee that there is one here but I will try)

     

    You may also want to try the Domino forums in case it has come up there.

  • by AmadeusBiteTheApple,

    AmadeusBiteTheApple AmadeusBiteTheApple Apr 24, 2013 9:08 AM in response to Csound1
    Level 1 (5 points)
    Mac OS X
    Apr 24, 2013 9:08 AM in response to Csound1

    Yes, I can.

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