Hello
I"m new to Apple and the mac book pro and I'm trying to navigate my way around.
My question is I'm trying to download Office 2011 and the download started yesterday and still isn't complete. Is this usual and if not, how can I fix it?
Thanks for any advice 🙂
No, this is not usual.
Where did you buy Office? Can you pause the download?
Try pausing, wait a few minutes and restart.
No not normal.
A wired connection instead of wireless will do better - what bandwidth are you suppose to have and what does
result in Mb/sec compared to what your ISP
What kind of router and setup?
Tried other web sites? tried changing your domain name servers.
I always find downloads from Microsoft or Amazon and Apple to go very well (though downloads of Lion use to be slow).
In some cases 3rd party AV or firewalls have been to blame.
A thread around here walked through how to test your network settings, what kind of signal you are getting through your modem. Your ISP can also see if you do have trouble with access - not just this one file.
Thanks for your comments and suggestions, ended up ringing microsoft and they called me back and remote connected etc and all installed and working now. 🙂
Looking forward to learning more about the mac.
Thanks again.
Good to hear... if you do end up wanting to put Windows on your mac to run natively, Apple calls it Boot Camp and Boot Camp assistant utility, or just as a VM... but some programs in the past "Little Snitch" was one, would interfere greatly with downloads as did one or two others. So that is always one place to look - modifications to the default firewall and such.
There is usually a help or tutorial or guide along with tech support notes.
Mac OS X Help
http://www.apple.com/support/macbasics/
Isolating Issues in Mac OS
http://support.apple.com/kb/TS1388
https://www.apple.com/support/osx/
https://www.apple.com/support/quickassist/
http://www.apple.com/support/mac101/help/
http://www.apple.com/support/mac101/tour/
Get Help with your Product
http://docs.info.apple.com/article.html?artnum=304725
Mac OS Printing/Fax (any version), OS X Lion, OS X Mountain Lion
http://www.apple.com/support/osx/
printing in OS X Mountain Lion
http://support.apple.com/kb/HT4670
TimeMachine 101
https://support.apple.com/kb/HT1427
Mac OS X & Mountain Lion Community
https://discussions.apple.com/community/mac_os
https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
Recovery Mode
http://support.apple.com/kb/HT4718
ExpressLane
https://expresslane.apple.com/
Office 2011 for mac - download stuck
