Can't install 14.1.0 update on my Mac Lion, 10.7.5.

Question

Level 1

8 points

Can't install 14.1.0 update on my Mac Lion, 10.7.5.

Hi there,

I can't install 14.1.0 update package on my Mac Lion, the version is 10.7.5, My Office for Mac 2011 version is 14.0.0, it always tell me: "Office 2011 14.1.0 Update can't be installed on this disk. A version of software required to install this update was not found on this volume." I read the threads about installing update package failed and reinstall Office follow: http://www.office.mvps.org/install/reinstall_office2011.html, but, I can't install update package still.

Any suggestions?

Thanks a lot!

MacBook Air, Mac OS X (10.7.5)

Posted on Apr 21, 2013 11:44 AM

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Answer 1

Jun 6, 2017 7:07 PM in response to Owens58

I encountered this issue about 4 years after this was originally posted. If anyone still runs into this the trick is to install the Office 2011 service pack 1 update. You can find it here: https://www.microsoft.com/en-us/download/details.aspx?id=17198

Once it installs run the auto updater again (open an office app > help > check for updates) and it will install the latest update successfully.

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Answer 2

Kappy

Level 10

362,007 points

Apr 21, 2013 11:49 AM in response to Owens58

There are quite a few prior updates you have to download and install first. Use the Office update manager software. You should find there is a Check for Updates selection in one of the application menus.

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Answer 3

TON456

Level 1

130 points

Apr 21, 2013 11:58 AM in response to Owens58

Check this out:

http://support.microsoft.com/kb/969065

Also the latest update is 14.3.2, try installing that.

I hope this will help you.

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Answer 4

Owens58 Author

Level 1

8 points

Apr 23, 2013 10:55 AM in response to TON456

Thanks a lot for your answer first.

But, It doesn't work for me :(.

Actually, I have one hard disk drive only and there are two partitions on it, and I installed Mac 10.6 and Office 2011 on partition 1 and installed Mac 10.7 on partition 2 recently, is it the point of the issue?

I removed the Office 2011 installed at partition 1 by running "Remove Office 2011 Uninstaller.pkg" introduced in the "http://www.office.mvps.org/install/reinstall_office2011.html", after did this, I can't install 14.1.0 update package still, the problem is same.

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Answer 5

TON456

Level 1

130 points

Apr 23, 2013 11:05 AM in response to Owens58

I believe the installer only looks in the boot volume for the update. You would need to either reinstall on the 10.7 volume, or boot on the 10.6 partition and install then.

You might be missing items when you boot in 10.7 at this point actually (fonts, plugins, auto updater, etc), so I would consider reinstalling on the 10.7 volume.

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Answer 6

Owens58 Author

Level 1

8 points

Apr 23, 2013 12:04 PM in response to TON456

Thanks this solved my problem.

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