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I've forgotten the answers to my security questions, and when I went to the apple site to send the email to my rescue email address, but the address is has listed is one I've never seen, and I can't even see the entire address because it's censored.

What do I do?

Posted on Apr 21, 2013 12:20 PM

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2 replies

Apr 28, 2013 2:02 PM in response to berto!

Good question. The people who can help update your Apple ID to an accessible email address are atexpresslane.apple.com


After you've navigated there...


  1. Choose iTunes
  2. Choose iTunes Store
  3. Choose Purchases, Billing, ...
  4. Choose topic not listed
  5. In the box that appears type "no longer have access to my Apple ID email address and I need to reset my password. do not know security questions" (this will allow you to schedule a call to resolve the issue)
  6. Click Continue
  7. Click "Schedule a Call"


Someone will contact you to resolve this issue.


In the future, you might using only email addresses that you can access permanently.

I've forgotten the answers to my security questions, and when I went to the apple site to send the email to my rescue email address, but the address is has listed is one I've never seen, and I can't even see the entire address because it's censored.

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