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How to reinstall mail?

2455 Views 23 Replies Latest reply: Apr 24, 2013 3:26 PM by Don Hutchinson1 RSS
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Don Hutchinson1 Calculating status...
Currently Being Moderated
Apr 21, 2013 2:37 PM

Mail on my Powerbook under Snow Leopard is offline

I can receive mail and I can access and browse the internet

The Connection doctor shows OK

The same settings work on my iPad and iPhone

 

When I try to send from my MacPro i see the message "off line".

Suspect that my Mail on PowerBook is corrupted

 

I downloaded Pacifist, but unclear how to actually reinstallthe mail files

MacBook Pro, Mac OS X (10.6.4)
  • Beth Goodnight Calculating status...
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    Apr 21, 2013 3:00 PM (in response to Don Hutchinson1)

    I've got just about this same set up. I have my own business email account via MacHighway, Comcast and Gmail. Mail will receive from all accounts, but will only send from Gmail. I've been online and on phone with MacHighway, and can send email through that account via webmail… also via iOS… but not from iMac or MacBook Pro. MacHighway says it's DEFINITELY not them. They've worked on this with me for 2 days now.

     

    The only thing new is that during last week I allowed software update to install whatever it was that it needed to install. I don't know where to access a record of that.

     

    Does anyone know what is going on with Mail under Snow Leopard on these non-iOS machines? Is Mail suddenly corrupt? Can I install a fresh copy from the install disk? Will it retain all my email and email boxes and rules that file stuff?

  • Lanny Level 5 Level 5 (4,165 points)
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    Apr 21, 2013 3:45 PM (in response to Don Hutchinson1)

    Your symptoms are generally attributed to incorrect SMTP settings. Deleting and re-installing the Mail App is not likely the answer.

     

    Who is your email provider?

     

    Are you using IMAP?

     

    What server settings have you tried, i.e., ports, SSL, etc.

     

    You haven't provided enough details for anyone to help you.

     

    "My car doesn't run, how do I change the tires?

  • Beth Goodnight Level 1 Level 1 (0 points)
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    Apr 21, 2013 4:20 PM (in response to Lanny)

    My service provider is MacHighway. I was just on the phone with them and they had me type in exactly what information and settings they wanted to suit their purposes. I've been trading email for 2 days with my ISP on this issue. They say it's  not them. I've been with them for years now. This problem just started 2 days ago (this past Friday). I had changed nothing to do with the settings of my email app. Also, I have perfect use of my email incoming and outgoing using MacHighway's webmail.

     

    I can also send through all my (3) email accounts from my iPhone just fine… just not from iMac or MacBook Pro. Both computers will only send out through gmail. They will receive from all 3 accounts however.

     

    I'm POP.

     

    My ISP told me to turn off SSL for outgoing and use port 587. That is what I did and it didn't change anything.

     

    I downloaded the Postbox app, and it also will only send from my gmail account as well. Not from goodnightdesign.com, not from comcast.net. And interestingly, their error message says to check to see if my firewall or antivirus app is preventing sending. I am not sure how to disable Norton. I've got my Apple firewall off now. It hasn't helped.

  • Beth Goodnight Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 21, 2013 9:18 PM (in response to Don Hutchinson1)

    Don & Lanny,

    I have no problem sending from iOS as well. Only from iMac and PowerBook Pro.

     

    Don, are you using Norton Internet Security?

  • Lanny Level 5 Level 5 (4,165 points)
    Currently Being Moderated
    Apr 21, 2013 10:32 PM (in response to Don Hutchinson1)

    Don,

     

    The problem thus appears to be within the mail software in my

    Power Book

    Not likely.

     

    Try deleting your account and adding it back using the Mail icon in System Preferences:

    (Mail saves all of the previous SMTP server settings even after you delete the original accounts. So, if they were wrong, they may still be used.)

     

     

    Screen Shot 2013-04-22 at 1.11.13 AM.jpg

    Screen Shot 2013-04-22 at 1.12.12 AM.jpg

    Also make sure all of the old SMTP settings have been deleted beofre you add the account back:

     

    Screen Shot 2013-04-22 at 1.18.09 AM.jpg

    Screen Shot 2013-04-22 at 1.14.24 AM.jpg

    If you have an IMAP account, you risk nothing, if you have a POP3 account you may lose your emails. Since you have ignored requests for more information about your email configuration, take note.

  • Beth Goodnight Level 1 Level 1 (0 points)
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    Apr 21, 2013 10:48 PM (in response to Lanny)

    I don't have that icon in system preferences. I'm on OS 10.6.8. No iCloud either. But if I delete the account, won't it delete all the email and boxes? I can't do that. I archive client emails and need to retain a record of the interaction. Is there a way to get all of that back after I delete the account? Or… maybe I'm not clear on that issue. Can I somehow save all the email boxes elsewhere, then do the deleting and adding back, then load back the old emails, boxes, organization, etc.?

  • Lanny Level 5 Level 5 (4,165 points)
    Currently Being Moderated
    Apr 21, 2013 10:53 PM (in response to Beth Goodnight)

    I repeat:

     

     

    If you have an IMAP account, you risk nothing, if you have a POP3 account you may lose your emails. Since you have ignored requests for more information about your email configuration, take note.

     

     

    For the 3rd time: ARE YOU USING IMAP, YES OR NO?

     

    WHO IS YOUR EMAIL PROVIDER?

  • Beth Goodnight Level 1 Level 1 (0 points)
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    Apr 22, 2013 9:06 AM (in response to Don Hutchinson1)

    Lanny,

     

    I'm using POP as well. Sorry I missed that bit of information.

     

    ISP is MacHighway.com.

     

    Ditto the exact same things as Don Hutchinson1 is saying about connection doctor having all green lights, all smtp connections are shown as offline EXCEPT for gmail. I can send via gmail from the Mail app (but not from comcast or machighway). I downloaded Postbox, and it behaves the same way.

     

    For incoming connections all 3 accounts are set to port 995 with SSL.

    For outgoing comcast and gmail are using default port with SSL checked; but Machighway just yesterday asked me to select custom port and type in 587 and UNCHECK SSL. I did that, but it didn't change things.

     

    I'm on an early 2012 MacBook Pro and a same vintage iMac. Runing Snow Leopard 10.6.8.

     

    But my iPhone 3GS running 4.3.3 because I use Cydia and am jailbroken and told I can't upgrade (but I am NOT having the same email problem there… email is fine with iOS).

     

    Is there other specific information you need? Sorry this is so confusing, yes, there are 2 of us with what sounds to be the same problem.

     

    Thanks for your help and patience!

  • Lanny Level 5 Level 5 (4,165 points)
    Currently Being Moderated
    Apr 22, 2013 10:02 AM (in response to Don Hutchinson1)

    Delete all of the messages in your Outbox, if any.

     

    Open Mail's preferences.

     

    Click on "Accounts." (to the right of, "General")

     

    Click on the dialogue box to the right of, "Outgoing Mair Server (SMTP):"

     

    Click on, "Edit SMTP Server List..."

     

    Highlight the SMTP listings that you're having problems with a click on the minus sign. Delete them.

     

    The click on the plus sign and then using the correct information, sourced from your mail service provider, add them back.

     

    Save the account information.

     

    Quit Mail

     

    Reopen Mail and see if you can send a new email.

     

     

     

    Settings for

     

    Verizon: https://www22.verizon.com/Support/Residential/internet/highspeed/email/setup+and +use/questionsone/86782.htm

     

    MacHighway: https://customers.machighway.com/knowledgebase.php?action=displayarticle&id=183

  • Beth Goodnight Level 1 Level 1 (0 points)
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    Apr 22, 2013 2:29 PM (in response to Don Hutchinson1)

    Don,

    I've tried all that you have said as well, and followed Lanny's suggestions to a tee. I did delete all accounts on the iMac, put back in just one of the accounts that has been forces offline… and it would not send. Put in gmail as well, and it sends just fine.

     

    Could this POSSIBLY be a google thing?

     

    I too have reset the router. I too have run Disk Utility as well as Onyx.

     

    Iphone and webmail works for me as well.

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