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My phone is less then a year old. It is a 4s. today i tried to charge my phone in a wall outlet and it wouldnt work. so i tried my computer, and same thing, i tried with 3 different cords and 2 different chargers. Please help! I need to be able to have full charge for work and school!
iPhone 4S, iOS 5.0.1, Charging
Please help, i think it may be a problem with the charging port on the phone
have you tried multiple chargers? If the issue persists with multiple chargers, the issue is at the iPhone.
Try connecting it to iTunes and see if it's recgonized there.
Also, here are some other steps:
1. Try doing a hard reset:
Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears.
2. If that doesn't solve the issue, backup the device and restore it as new.
In that case, use: http://support.apple.com/kb/HT4137
NB: set up as a NEW device because a software issue will be in the backup. If the issue persists after restoring as new, you should offer the device for service.
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions
If you're not able to restore the device, you should use: http://support.apple.com/kb/HT1808
Using that last article will erase everything on the device, so make sure you have a backup!
NB: If you're not able to restore the device at all with any computer, it defenitely needs a hardware repair.
Good luck 🙂
JW
when i plug it into my desktop and my laptop it tells me that it is unrecognized. Ive done multiple hard resets and a factory setting restore to no avail.
also i am currently at 3% battery. Im honestly really scared about this.
try with another charger or restoring with another computer. If that doesn't work, the iPhone might need hardware service.
If your phone is at three percent capacity, iTunes won't recognize it, it needs at least 10% for that.
Try backing up the device at Settings - iCloud - Storage and backup - Turn on iCloud backup - Backup now !!!!
Message was edited by: jesterwylde
i tried it with a different cable. The phone died, then charged to a point it could turn on, then it stopped charging and the usb said unrecognizable again. I was really excited for a moment, then my heart sank again 😟
killerxdeagles wrote:
My phone is less then a year old. It is a 4s. today i tried to charge my phone in a wall outlet and it wouldnt work. so i tried my computer, and same thing, i tried with 3 different cords and 2 different chargers. Please help! I need to be able to have full charge for work and school!
Let's keep it simple. FIRST, if it is less than a year old it is covered by warranty, so you can take it to any Apple store for replacement. Make an appointment.
As you've tried different chargers and different cables the only other user-serviceable component is the dock connector on the bottom of the phone. Inspect it with a magnifying glass for dirt, moisture, debris or a bent pin. If it's dirt of some sort clean it with a dry toothbrush or wooden toothpick. If it's a bent pin you can try to straighten it, but probably better off just exchanging it.
leave it charging for a while, try a hard reset in about an hour or so:
Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears.
If that doesn't help, you'll need to have it serviced...
Off to bed now, good luck !
And the thing is, i'm not really wanting to take it in to an apple store because i feel as if they woulsd just be giving me a new phone. As i was typing that, i noticed the charge was going up. It is still periodically vibrating for no reason and gaining charge even tho it says its not charging
Thank you very much jester.
I'll say it again. CLEAN THE CONNECTOR ON THE BOTTOM OF THE PHONE
So now i am aware of what has happened. My friend touched an exposed wire to the usp side of my charger cable wtrying to extend the range. the exposed wire is from a old charger. But the cable was also plugged into my phone. Im not sure if it caused a short circut or what but im not willing to get a replacement phone. I would pay for repairs on this one
and i did clean the bottom
i am seriously scared right now. I just had a minor panic attack and i need some more answers
Why on earth would you void your warranty and pay someone other than Apple who may or may not be able to fix it when Apple will just give you a new one with a warranty? Or is there more going on here than meets the eye? What's wrong with getting a new phone? You don't lose any content.
My phone wont charge AT ALL.
