1 Reply Latest reply: Apr 21, 2013 11:40 PM by King_Penguin
Alexander6983 Level 1 Level 1 (0 points)

hello i purchase rooftop run but is not working

  • King_Penguin Level 10 Level 10 (113,880 points)

    Assuming that it's an app, have you tried closing the app on your iPad / iPhone / iPod Touch via the taskbar and see if it works properly when you re-open the app : from the home screen (i.e. not with the Rooftop Run app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.


    If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.


    A third option if the above 2 don't work is to try deleting the app and re-download it via the Purchased tab in the App Store app on your device