cook.h
Level 1 (0 points)

Q: I cannot connect to Internet on Mac OS X 10.6.8 with any of my three browsers. Wi fi is working, modem and Ethernet working. Failed connection to Internet and server. What can i do to fix!!!!

Please help, I have tried unplugging everything.... Diagnostics etc...

iMac, Mac OS X (10.6.8)

Posted on Apr 21, 2013 8:17 PM

Close
cook.h

Q: I cannot connect to Internet on Mac OS X 10.6.8 with any of my three browsers. Wi fi is working, modem and Ethernet working. Faile ... more

  • All replies
  • Helpful answers

  • by BDAqua,

    BDAqua BDAqua Apr 21, 2013 8:51 PM in response to cook.h
    Level 10 (123,905 points)
    Apr 21, 2013 8:51 PM in response to cook.h

    Hi, this has worked for a few...

     

    Though all of these steps may or may not be needed, I'm including them all.

     

    Make a New Location, Using network locations in Mac OS X ...

     

    http://support.apple.com/kb/HT2712

     

    10.5, 10.6, 10.7 & 10.8…

     

    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

     

     

    10.5.x/10.6.x/10.7.x instructions...

     

    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

     

    The interface that connects to the Internet should be dragged to the top of the list.

     

    10.4 instructions...

     

    Is that Interface dragged to the top of Network>Show:>Network Port Configurations.

    If using Wifi/Airport...

     

    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

     

    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

     

    208.67.222.222

    208.67.220.220

     

    (There may be better or faster DNS numbers in your area, but these should be a good test).

    Click OK.

  • by cook.h,

    cook.h cook.h Apr 21, 2013 9:18 PM in response to BDAqua
    Level 1 (0 points)
    Apr 21, 2013 9:18 PM in response to BDAqua

    Thanks for your help, but unfortunately went thru your steps and still unable to connect.... Any other thoughts?

  • by BDAqua,

    BDAqua BDAqua Apr 21, 2013 10:15 PM in response to cook.h
    Level 10 (123,905 points)
    Apr 21, 2013 10:15 PM in response to cook.h

    Hmmm, who's your ISP?

     

    Have you reset the Modem or Router?

  • by Paul_31,

    Paul_31 Paul_31 Apr 22, 2013 12:04 AM in response to cook.h
    Level 6 (13,925 points)
    Apr 22, 2013 12:04 AM in response to cook.h

    Do you have any anti-virus softare running, or applications such as Little Snitch, Peer Guardian, etc?

  • by cook.h,

    cook.h cook.h Apr 22, 2013 6:22 AM in response to BDAqua
    Level 1 (0 points)
    Apr 22, 2013 6:22 AM in response to BDAqua

    I have reset modem airport wifi , I have comcast and it is working fine on other devices. I do not have am antivirus program. This all started when my office remote access program was attempting to load, it couldn't connect, then screen when're black. When I came back the Internet would not load.  I have since deleted the application for the remote access to my work computer.

  • by BDAqua,

    BDAqua BDAqua Apr 22, 2013 2:27 PM in response to cook.h
    Level 10 (123,905 points)
    Apr 22, 2013 2:27 PM in response to cook.h

    Open Network Utility in Applications>Utilities>Ping tab, enter this number & try it...

     

    74.125.224.36

    --- 74.125.224.36 ping statistics ---

    10 packets transmitted, 10 packets received, 0% packet loss

    round-trip min/avg/max/stddev = 75.176/89.472/96.133/7.072 ms

    Then try the Traceroute tab with the same numbers, how far does it get?

    Traceroute has started ...

     

    traceroute to 74.125.224.36 (74.125.224.36), 64 hops max, 40 byte packets

    1  192.168.15.1 (192.168.15.1)  1.850 ms  0.822 ms  0.471 ms

    2  * * *

    3  10.41.164.177 (10.41.164.177)  95.426 ms  66.071 ms  60.003 ms

    4  64.13.115.205 (64.13.115.205)  65.011 ms  60.880 ms  64.894 ms

    5  64-13-49-226.war.clearwire-dns.net (64.13.49.226)  59.925 ms  60.783 ms  64.833 ms

    6  64.13.115.170 (64.13.115.170)  64.671 ms  56.278 ms  54.681 ms

    7  66.249.94.214 (66.249.94.214)  65.293 ms  61.158 ms 66.249.94.212 (66.249.94.212)  69.747 ms

    8  66.249.94.199 (66.249.94.199)  60.812 ms 66.249.94.197 (66.249.94.197)  61.344 ms  81.528 ms

    9  209.85.248.220 (209.85.248.220)  80.168 ms 209.85.240.228 (209.85.240.228)  66.248 ms 209.85.248.220 (209.85.248.220)  71.189 ms

    10  72.14.232.62 (72.14.232.62)  74.594 ms  80.978 ms 216.239.49.199 (216.239.49.199)  80.356 ms

    11  209.85.250.65 (209.85.250.65)  76.212 ms 209.85.250.61 (209.85.250.61)  75.861 ms 209.85.250.65 (209.85.250.65)  86.266 ms

    12  64.233.174.15 (64.233.174.15)  84.448 ms  95.769 ms  94.725 ms

    13  * nuq04s06-in-f4.1e100.net (74.125.224.36)  143.277 ms  85.758 ms

  • by cook.h,

    cook.h cook.h Apr 22, 2013 2:46 PM in response to BDAqua
    Level 1 (0 points)
    Apr 22, 2013 2:46 PM in response to BDAqua

    The trace route goes up to 15.  Does it matter that some of the numbers are different?

  • by cook.h,

    cook.h cook.h Apr 22, 2013 2:49 PM in response to cook.h
    Level 1 (0 points)
    Apr 22, 2013 2:49 PM in response to cook.h

    What should network utility info tab, select a network for interface information be? Mine is on FireWire with no hardware address no active link and zero for all the transfer statistics

  • by BDAqua,

    BDAqua BDAqua Apr 22, 2013 5:44 PM in response to cook.h
    Level 10 (123,905 points)
    Apr 22, 2013 5:44 PM in response to cook.h

    No, the numbers should be different, what we want to see is if it's getting out past your Modem & on the Internet.

     

    Try google.com instead of those numbers.

     

    Did the Ping work?

     

    Put this in a Browser's url bat, what happens?

     

    Pre-Installed MacOS: X 10.7 (11A2061)

     

    On the Info tab, you need to change the ˜etwork Interface to what you connect with.

  • by cook.h,

    cook.h cook.h Apr 22, 2013 5:55 PM in response to BDAqua
    Level 1 (0 points)
    Apr 22, 2013 5:55 PM in response to BDAqua

    Where do I put google.com?

    I think the ping worked.

    I typed in " pre-installed Mac OS: x 10.7 (11A2061) in the URL bar of safari and it says

    Safari can't open page because the pages Ddress isn't valid .

     

    I did change I do tab to Ethernet. Should I change it to airport ?

     

    Thanks for trying ---

  • by BDAqua,

    BDAqua BDAqua Apr 22, 2013 8:28 PM in response to cook.h
    Level 10 (123,905 points)
    Apr 22, 2013 8:28 PM in response to cook.h

    OOPs no idea how Pre-Installed MacOS: X 10.7 (11A2061) ended up there, try this in the url bar...

     

    17.149.160.49

  • by cook.h,

    cook.h cook.h Apr 22, 2013 8:46 PM in response to BDAqua
    Level 1 (0 points)
    Apr 22, 2013 8:46 PM in response to BDAqua

    It has bullet points listing:

     

    Apple

    Store

    Mac

    iPod

    iPhone

    iPad

    iTunes

    Support

    A search box

    iPhone 5. Loving it is easy. That's why so many people do.

     

    iPad. Two sizes do all.

     

    Etc

    Etc

  • by BDAqua,

    BDAqua BDAqua Apr 22, 2013 10:17 PM in response to cook.h
    Level 10 (123,905 points)
    Apr 22, 2013 10:17 PM in response to cook.h

    OK, I still think this is a DNS issue, did you add those DNS numbers to the Interface you conect with?

     

    Each Interface has it's own DNS settings.