Early 2008 MacBook Pro freezes up when left on for hours

Question

Level 1

0 points

Early 2008 MacBook Pro freezes up when left on for hours

Hello out there. Kevin here.

Can someone help me out with a problem?

I have an early MacBook Pro, OS 10.8.3 and this has been happening as of laterly. Most of the time, I have the computer on almost all day.

Now, when it is left on for a few hours and I come back to it, applications e.g. Safari, iTunes, Calendar fail to come up. Anything typed in the browser does not load. So I hit the little apple on the top left and do some force quits. Then shut down. The MacBook fails to shut down. At best, I get a white screen and it goes no further so I have to manually shut it down and turn it back on. Then everything works as it should, but now I have to shut down the computer every time I stop using it.

Any help would be sincerely appreciated.

MacBook Pro, Mac OS X (10.7.3)

Posted on Apr 21, 2013 9:58 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Apr 22, 2013 8:03 AM in response to Kevin Lew

If you have more than one user account, these instructions must be carried out as an administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.

If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

Reply

Answer 2

Kevin Lew Author

Level 1

0 points

Apr 22, 2013 4:52 PM in response to Linc Davis

Thanks Linc, but what and where is the Clipboard? That's as far as I got. I'm kind of a noob here 😐

Reply

Answer 3

Apr 22, 2013 6:04 PM in response to Kevin Lew

The clipboard is the place where things go and come from when you Copy, Cut, and Paste. It is not generally accessible except with the Copy, Cut and Paste commands and their shortcuts.

Since the clipboard is maintained when you switch between Applications, you can copy that stuff in Console, switch to your Browser, and paste in into a Browser window to share with Readers here. Once pasted, you can fix up or delete anything you do not wish to share before pressing the ( Update ) button to post the results.

Reply

Answer 4

Kevin Lew Author

Level 1

0 points

Apr 22, 2013 10:10 PM in response to Linc Davis

Hi Linc. Here is the first step

4/22/13 7:32:19.969 PM UserEventAgent[11]: Captive: [async_http_read_stream:386] kCFStreamEventErrorOccurred NSPOSIXErrorDomain/60: The operation couldn’t be completed. Operation timed out

4/22/13 7:32:19.969 PM UserEventAgent[11]: Captive: [CaptiveHandleRedirectFromPostAuthenticationProbe:1719] en1: Unknown result value: 1

4/22/13 7:32:25.023 PM UserEventAgent[11]: Captive: [async_http_read_stream:386] kCFStreamEventErrorOccurred NSPOSIXErrorDomain/60: The operation couldn’t be completed. Operation timed out

4/22/13 7:32:25.024 PM UserEventAgent[11]: Captive: [CaptiveHandleRedirectFromPostAuthenticationProbe:1719] en1: Unknown result value: 1

4/22/13 7:32:30.174 PM UserEventAgent[11]: Captive: [async_http_read_stream:386] kCFStreamEventErrorOccurred NSPOSIXErrorDomain/60: The operation couldn’t be completed. Operation timed out

4/22/13 7:32:30.174 PM UserEventAgent[11]: Captive: [CaptiveHandleRedirectFromPostAuthenticationProbe:1719] en1: Unknown result value: 1

4/22/13 9:51:23.000 PM bootlog[0]: BOOT_TIME 1366692683 0

Step 2 - Here are some things that say 'crashed'

Thread 7 crashed with X86 Thread State (64-bit):

rax: 0xc15fdb14f04c1c17 rbx: 0x00007fc43301b0e8 rcx: 0x00000000001f8100 rdx: 0x00000000000eb6f0

rdi: 0x0000000105ad8400 rsi: 0x0000000000000001 rbp: 0x000000011b831440 rsp: 0x000000011b831410

r8: 0x0000000000000007 r9: 0x00000000a557c934 r10: 0x00007fc435da77a0 r11: 0x000000009121e013

r12: 0x0000000000000040 r13: 0x00007fc43301b050 r14: 0x0000000000000040 r15: 0x0000000000000001

rip: 0x000000010581ff5b rfl: 0x0000000000010206 cr2: 0x0000000000000bad

Logical CPU: 0

Binary Images:

0x105650000 - 0x10576fff7 mds (707.3) <1448C11E-D2EC-305E-88C9-C6DAF1FEB535> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Support/mds

0x1057c3000 - 0x105992fff com.apple.spotlight.index (10.7.0 - 707.3) <DB706194-BC57-3853-9993-95DC58D3A07C> /System/Library/PrivateFrameworks/SpotlightIndex.framework/Versions/A/Spotlight Index

0x1059f5000 - 0x1059fbff7 com.apple.MDSChannel (1.2 - 1.2) <05A6F55A-8197-316A-A127-DE6528F9B291> /System/Library/PrivateFrameworks/MDSChannel.framework/Versions/A/MDSChannel

0x105a02000 - 0x105a05ff7 com.apple.ServerInformation (1.1 - 1) <0F1E39E4-5195-39ED-B91C-CA72BAD74820> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information

0x105a0e000 - 0x105a86fff com.apple.DCERPC (1.5 - 53.1.1) <25F4A15A-5252-3C70-A1D0-8145357F78B8> /System/Library/PrivateFrameworks/DCERPC.framework/Versions/A/DCERPC

0x105ab2000 - 0x105acbff7 com.apple.SMBClient (1.8 - 1.8) <B30889AB-8E45-3E57-9DC8-1212E2B87A95> /System/Library/PrivateFrameworks/SMBClient.framework/Versions/A/SMBClient

0x10dfbe000 - 0x10e0d7ff7 libmecab.1.0.0.dylib (359.50) <BDE1F58F-ED72-34BB-9027-2A7AA384F82E> /usr/lib/libmecab.1.0.0.dylib

0x7fff65250000 - 0x7fff6528493f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld

0x7fff85000000 - 0x7fff8500cfff com.apple.CrashReporterSupport (10.8.2 - 415) <55783BF9-125E-3F9C-A412-6A095ECD9353> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x7fff8509d000 - 0x7fff850abff7 libkxld.dylib (2050.18.24) <7027CE49-007D-3553-8FFA-3E3B428B2316> /usr/lib/system/libkxld.dylib

0x7fff8510a000 - 0x7fff8510bff7 libSystem.B.dylib (169.3) <365477AB-D641-389D-B8F4-A1FAE9657EEE> /usr/lib/libSystem.B.dylib

0x7fff8510c000 - 0x7fff8512dff7 libCRFSuite.dylib (33) <736ABE58-8DED-3289-A042-C25AF7AE5B23> /usr/lib/libCRFSuite.dylib

0x7fff85133000 - 0x7fff85147fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff854ce000 - 0x7fff8582afff com.apple.Foundation (6.8 - 945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff85854000 - 0x7fff85863ff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib

0x7fff85864000 - 0x7fff8588ffff libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib

0x7fff85890000 - 0x7fff858a4fff libGL.dylib (8.6.1) <2E00615F-97F5-34EB-BE07-75A24F3C18D7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x7fff858a5000 - 0x7fff858abfff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib

0x7fff858ac000 - 0x7fff858bfff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff858c0000 - 0x7fff858cefff com.apple.Librarian (1.1 - 1) <1635162F-239A-341E-83C7-710C55E254AF> /System/Library/PrivateFrameworks/Librarian

Your help is appreciated 🙂

Reply

Answer 5

Linc Davis

Level 10

209,547 points

Apr 22, 2013 11:21 PM in response to Kevin Lew

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.

Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

Step 1

Triple-click the line of text below to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). Post the lines of output (if any) that appear below what you just entered. You can do that by copying and pasting as well. Omit the final line ending in “$”. No typing is involved in this step.

Step 2

Repeat with this line:

sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'

This time you'll be prompted for your login password, which you do have to type. It won't be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

Step 3

launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

Step 4

ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

Step 5

osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

You can then quit Terminal.

Reply

Answer 6

Kevin Lew Author

Level 1

0 points

Apr 23, 2013 10:29 PM in response to Linc Davis

ok. I got this:

Last login: Tue Apr 23 22:19:11 on ttys000

Kevin-Lews-MacBook-Pro:~ kevinlew$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

Kevin-Lews-MacBook-Pro:~ kevinlew$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfi x|x)/{print $3}'

WARNING: Improper use of the sudo command could lead to data loss

or the deletion of important system files. Please double-check your

typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:

com.WesternDigital.WDSmartWareD

com.wdc.WDDMservice

com.microsoft.office.licensing.helper

com.avast.crashreport

com.adobe.fpsaud

Kevin-Lews-MacBook-Pro:~ kevinlew$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

Kevin-Lews-MacBook-Pro:~ kevinlew$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null

/Library/Components:

/Library/Extensions:

/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

AudioMixEngine.framework

NyxAudioAnalysis.framework

PluginManager.framework

TSLicense.framework

WesternDigital

iTunesLibrary.framework

/Library/Input Methods:

/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

AmazonMP3DownloaderPlugin101736.plugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

JavaAppletPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt

/Library/Keyboard Layouts:

/Library/LaunchAgents:

/Library/LaunchDaemons:

com.WesternDigital.WDSmartWareD.plist

com.adobe.fpsaud.plist

com.avast.crashreport.plist

com.microsoft.office.licensing.helper.plist

com.wdc.WDDMservice.plist

/Library/PreferencePanes:

Flash Player.prefPane

Flip4Mac WMV.prefPane

/Library/PrivilegedHelperTools:

com.microsoft.office.licensing.helper

/Library/QuickLook:

GBQLGenerator.qlgenerator

iBooksAuthor.qlgenerator

iWork.qlgenerator

/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component

/Library/ScriptingAdditions:

/Library/Spotlight:

GBSpotlightImporter.mdimporter

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter

/Library/StartupItems:

/etc/mach_init.d:

/etc/mach_init_per_login_session.d:

/etc/mach_init_per_user.d:

Library/Address Book Plug-Ins:

Library/Fonts:

Library/Input Methods:

.localized

Library/Internet Plug-Ins:

Library/Keyboard Layouts:

Library/LaunchAgents:

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.76D1A2FD-B206-4583-BB61-0B4 CB40C4AB9.plist

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.9A2BE7E6-0924-4E45-9B08-8C0 F5148AE0F.plist

Library/PreferencePanes:

Kevin-Lews-MacBook-Pro:~ kevinlew$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

iTunesHelper, StatusMenu

Kevin-Lews-MacBook-Pro:~ kevinlew$

Reply

Answer 7

Linc Davis

Level 10

209,547 points

Apr 24, 2013 6:35 AM in response to Kevin Lew

You have what looks like a partial installation of "Avast," which is perhaps the worst of the whole wretched lot of commercial "security" products for the Mac. It's worse than the imaginary "viruses" you were worried about when you installed it. Not only does it fail to protect you, it destabilizes and slows down your computer, and it sometimes or always corrupts the network settings and the permissions of files in your home folder. Removing it may not repair all the damage, and neither will Disk Utility or even reinstalling OS X.

Back up all data, then remove "Avast" according to the developer's instructions:

avast! Support Center

Reboot.

If you tried to remove Avast by dragging an application to the Trash, you'll have to reinstall it and follow the instructions linked above.

If you still have problems after following those instructions, post again.

Reply

Answer 8

Kevin Lew Author

Level 1

0 points

Apr 24, 2013 7:29 PM in response to Kevin Lew

Dear Linc,

Thank you so very much! 😁 I got rid of the Avast as directed above. I left the computer on for a few hours and now there are no failures and it shuts down as it should. All good things to you! I really appreciate it.

Reply