iPhone 5 lock button not working

I've been having the same problem with my launch day iphone 5 over the last month.

I have a genius appointment tomorrow and hoping to get a replacement, but now i'm worried about getting a refurb phone! Will this still be under the 1 year warranty?, or will my warranty start again from tomorrow (if that makes sense)

Is there a way I can get a brand new phone? I've still got over 14 months of my phone contract and don't want a refurb phone!

Any thoughts on how I can get a new phone at my genius appt tomorrow?

Thanks

I have this problem too, But my phone has been damaged at the bottom of the phone it came out of my hand and hit the floor,It almost looks like its been opened or something but it hasent will they exchange my phone because of that damage and where it is.

Thanks.

is this immediatelly ?

how long time does it takes?

I wouldn't go into your phone to try and fix it, that would mean you voided the warranty. Instead, Go to Settings>General>Acessibility>Assistive Touch

Turn that ON, once you have done so, a white square/circular icon will pop up onto your screen. If you click it, click on DEVICE and hit the button that says LOCK screen, your phone will now be locked. Since your lock button is now broken, I would advise for you to ocassionally restart your phone, maybe a few times a month, to prevent it from lagging, you can do this by hitting the White square/circular button>Device, and holding down the Lock screen button a for a few seconds, and powering it off. To turn it back on, simply plug your phone back into the charger.

Was wondering, if i didn't purchase my phone from said Apple store--I Bought it with new plan with verizon wireless, should i still bring it to an apple store , or verizon store?? Thanks

I had purchased my phone from RadioShack with AT&T. Just remember your online appt time and just bring the phone itself with nothing on it. Since they are going to take it and give you a "new" one. Remember to back your stuff up. Takes no more than 5 minutes in the Apple store. My new phone is perfect with no problems whatsoever!

I have the same problem with my lock button. I have to press it hard in order to work and it is not working all the times that I am pressing it. But I bought my iphone 5 from USA. When I went to public stores in cyprus because we dont have an apple store they said they cannot replace it for me because it is not inside the European Union. So what should I do?

I have the same problem with my lock button. I have to press it hard in order to work and it is not working all the times that I am pressing it. But I bought my iphone 5 from USA. When I went to public stores in cyprus because we dont have an apple store they said they cannot replace it for me because it is not inside the European Union. So what should I do?

Hi all,

I too had the same issue, i ve to continouously press to lock the lock key to unlock or lock my iPhone 5.

I checked up with apple customer care support they insisted me to contact the nearest apple service centre.

In service center the checked my iphone and then son they replaced with a brand new iPhone 5. If the fault is geniune ie, any hardware problem, software problem or any technical issue they will rectify it. Any physical damage to iPhone it is little difficult to sort out your issue.

Had exactly the same problem, got my iPhone 5 on release day and after about 2 weeks the button started to malfunction then after a month stop working all together. Probably should've sorted it sooner however I dropped it today and cracked the screen, am worried that i may not be able to get a replacement as it has been damaged? Any advice on this would be great.

Yep i have the same problem where it will work some of the times, but most times i have to hit the lock button a few times for it to actually work. Some people say to turn on assistive touch, but i would rather fix it which is what im going to try to do. The weird thing is it just started happening today randomly. It wasnt like its been gradually getting worse. It was working perfectly yesterday, but today it just doesnt work properly. And to samjohns123, i would say how badly has it been damaged. Like is the whole screen cracked because that can be fixed, or is it totally destroyed?

Like how bad has the device been damaged. Because if the screen is cracked u can easily bring it to a place where they can replace the screen, but if your saying the device is totally destroyed thats a different problem. I would say if its minor damage bring it to apple, but if its major major damage just wait till your contract is up to get a brand new one or pay full retail price to get a brand new one. I hope this helped

You will always get a refurbished phone if your getting the iPhone "replaced" 😎

Does anyone know how many free "fixes" you receive? I have already used one on this problem and it is starting to happen again!