iPhone 5 lock button not working

I am out-of-warranty, what does that mean for my situation?

Right guys I fixed this problem myself and trust me I had it so had my lock button wouldn't work whatsoever.

Firstly set up assistive touch. Then hold the lock symbol down which will give you the swipe to turn off feature. Turn the phone off and restart. Test the lock button. Now at first it was temperamental and it eased it a bit from having nothing I could get it to work sporadically, but after repeating this on/off method 4 or 5 times my button now works as normal every single time. It appears to be a software glitch that constant rebooting will solve.

Hope that helps.

Hey Fellas,

@ Dfooster,

very nice try, but it did not work here....Assistive touch is a good option.

My 1 year warranty expires in 1 month, I did not buy it at Apple (iDigital here in Israel as their representative or whoever...), but at Home-Center/Hotmobile (those who live here know it)....

They did not joy me with reply, as told they will send it to "laboratory"...and give me a reply.

Me, as a very gentle user of any devices I have, would stick to "Assitive touch" rather than giving my phone to Vandals....(yes, they are here everywhere) and "try" to repair it...

Good luck to all

@ Apple - do make different switch, that would last longer, may be a termal touch button, not mechanical...whatever.

Go to ifixit.com and buy a power button for $5. They have instructions how to open up your phone and replace it. Better than buying a new phone for $260 (the geniuses will propose). Very easy and cheap fix. They have other parts that might fail too.

I have had the same issue with my lock button, my iphone is out of warranty and apple refuse to do anything about it unless i pay £209 for a replacement. They actually tried telling me it was my fault and that i must have dropped it at some point, when my phone is absolutely spotless and obviously never been dropped. How can they continue to refuse to aknowledge obvious manufacturing faults. Had to take a day of work to be told this also.

The entire iPhone 5 should be a class action IMO. They won't fix their widespread hardware issue because I'm out of warranty. While I was in warranty they insisted it was software and add me do several restores setting my phone up as a new phone. This has sucked hours of my time. Now out of warranty I've found so many others with the same thing claim g it's hardware. Threads dated back from while I was still under warranty - yet the "geniuses" refused to acknowledge and replace. My battery is also junk. Not e they discontinued the iPhone 5. That and the 3rd gen iPad. They still sell the iPad 2 and iPhone 4 models retail. This is a cruel joke on their consumers and proof they don't have our backs, just our money. I used to love all of their phones and tablets. I'm seriously considering never buying apple again because of this.

Took my phone to leeds trinity store with a total failure of the power button. The phone was 18 months old so well out of warranty. I asked for it to be replaced under consumer law and walked out with a replacement 10 minutes later.

I have the same problem, but my phone also has water damge (nothing else is wrong with the phone it works perfectly). Does that mean that my limited warrenty is void? The apple tech said the lock button being broken was not due to the water damge, also I have had other iphones that they have replaced due to the same issue. Should I have to pay for a phone if the only thing phyical wrong with the phone is the lock button.

Apple announced a lock button repair/replacement program today if your serial number is on the list.

https://ssl.apple.com/support/iphone5-sleepwakebutton/

Apple announced a lock button repair/replacement program today if your serial number is on the list.

https://ssl.apple.com/support/iphone5-sleepwakebutton/

Thanks for the info. I just had this repaired out of sheer frustration for $75 by iFixandRepair. What about people like me who have had to pay and shortly thereafter now a replacement program is available? How about that. Thanks Apple. And thanks for failing to acknowledge the issue the 2 times I brought it in while it was still in warranty and your geniuses insisted it was software.

Call and ask.

GREAT NEWS...

🙂

I am in the list!

Hope they will do same for battery and respect for that Apples...:)

I brought my phone in yesterday at my local Apple store. A bit tedious process as they have to take all your information and then they need to do a series of software and physical tests on your phone to ensure there is no other damage (i.e. water damage, other buttons are functioning okay, etc). Took about 20-30 minutes overall from start to finish in providing you printed paperwork and a loaner phone. This doesn't include the time it takes to reactive and sync your phone from iCloud which depends on your data and apps, of course. So before you leave the Apple store ensure you have it sync back as it needs a Wi-Fi access to perform such.

Speaking of the loaner phone, it was all beat up with scratches all over and even on the glass. I wonder what kind of environment this phone went through. Plus my phone was 32GB and the loaner was 16GB. So obviously I couldn't fit all my prevoius stuff back into it. Go figure.

I can only hope they handle my phone with care as they were basically just sliding it on the desk. Geniuses. So when I get it back, I have to make sure there isn't a scratch or dent on it as it's been protected by Zagg Invisishield front, back and a bumper cover.

Great news might not be that great after all. I took my phone to the advised local apple service center. They sent it to Holland (I live in Finland) to be fixed. Today the store informed me that the power button on my iphone will not be changed for a new one due to a minimal scratch on the casing. They claim this will make it impossible to reassemble the phone properly. At the store they said nothing about any scratches when I brought it in.

To my mind the problem is the faulty substandard power button, and I strongly feel apple is obliged to change it with any means necessary. The scratch, which is so tiny I haven't even seen it, in no way affected using the phone - the disfunctioning button most certainly did.

Obligingly Apple is willing do the necessary repairs at more than 600 euros! I was also warned that I might have to pay for the postage to Holland. I'm still hoping for a satisfactory solution, though.