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iPhone 5 lock button not working

My lock button takes 3 or 4 attempts to lock, and you have to push it hard and at an angle to get it to work, anyone else had this problem?

iPhone 5, iOS 6.1.3

Posted on Apr 22, 2013 11:27 AM

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Posted on Apr 22, 2013 11:30 AM

You should be entitled to a free replacement under warranty.

80 replies

May 16, 2013 11:35 AM in response to Emmasmith0507

Having the same issue myself - it's not EVERY time, but much of the time. I'm actually going to the apple store this afternoon to have a "genius" take a look, but my assumption is that it's some kind of hardware issue...seems a lot of folks are seeing the same thing.


Out of curiosity, did you people have cases on yours that had an external power button? Just wondering if maybe having the external button somehow caused an issue...

- M

May 16, 2013 4:20 PM in response to Emmasmith0507

Update: went to the genius bar appointment and the phone was replaced almost immediately. There's evidently a big run of the power buttons starting to fail: usually it starts on one side of the button and you can still press the other side, but it will eventually fail altogether.


Get yourself to an apple store ASAP - if, like me, you got the IP5 on or around launch day, you still have a few months of warranty, and it IS covered 🙂

May 16, 2013 4:54 PM in response to Emmasmith0507

I to have the same issue going to my appointment tomoz, Seems to be a issue with iphone 5 lunch day phones. Mine started as me just not realising that it was'nt locking a week or so ago.


Gradually throughout the week more of the button has become unresponsive almost 3/4 gone now.


Litrally have one corner left to push down and on the back of bighabeeb i will leave a message as to what happened.


Hopefully a quick in and out with a replacement.

May 28, 2013 4:48 AM in response to bighabeeb

Mines doing exactly the same as all these posts and I've had to use the assistive touch thing on accessibility to lock my phone, so I am planning on going to the apple store too. I was just wondering, did they do a back up of your phone whilst there and update your new phone with all your apps/pics/contacts etc. or did you back up all your information yourself at home?

Jun 7, 2013 2:23 PM in response to Emmasmith0507

I've had three replacement iPhones so far. They were all like this. It's probably a lot more common than Apple wants to admit. The current replacement I have now seems to be fine but there seems to be something wrong with the compass. The free replacements are nice but the lock buttons don't seem to last for more than a few months. I've had two of my replacements suck within the first day of using it.

iPhone 5 lock button not working

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