my iphone is frozen with an itunes logo will not allow any touch activity

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Level 1

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my iphone is frozen with an itunes logo will not allow any touch activity

My iPhone is frozen and will not let me use the touch screen at all. Itunes logo with an usb cord is frozen on the screen

iPhone 3GS, iOS 6.1.3

Posted on Apr 22, 2013 6:13 PM

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Answer 1

ChrisJ4203

Level 10

236,339 points

Apr 22, 2013 7:49 PM in response to Fiestyval

Connect the phone to the computer and iTunes and follow the prompts. You will need to restore the device, and you can restore from a backup. See this support document http://support.apple.com/kb/HT1414

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Answer 2

Apr 22, 2013 7:53 PM in response to Fiestyval

Press at the same time and hold the lock button (on top) and the home button (round one). Hold for 15-20 seconds. This should reboot the iPhone, depending on the state that it's in.

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