HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
cheribotts
Level 1 (0 points)

Q: itouch is showing message that says connect to itunes..nothing happens and can update or do anything. tried restarting..wont do anything

My daughters Itouch shows a message to connect to itunes..nothing else with come on. I tried connecting to itunes and nothing is happening. The screen is frozen. I tried restarting..but the same message keeps coming on.

iPod touch

Posted on Apr 22, 2013 9:07 PM

Close
cheribotts

Q: itouch is showing message that says connect to itunes..nothing happens and can update or do anything. tried restarting..wont do an ... more

  • All replies
  • Helpful answers

  • by Diavonex,

    Diavonex Diavonex Apr 22, 2013 9:12 PM in response to cheribotts
    Level 9 (66,713 points)
    Apr 22, 2013 9:12 PM in response to cheribotts

    Try and force your iPod into Recovery Mode

     

     

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.

     

     

    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

     

     

    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.

     

     

    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

     

     

    Note: Data will be lost. You may have to repeat the above many times.

  • by lllaass,

    lllaass lllaass Apr 23, 2013 5:44 AM in response to cheribotts
    Level 10 (189,537 points)
    Desktops
    Apr 23, 2013 5:44 AM in response to cheribotts

    Try:

    - iOS: Not responding or does not turn on

    - Also try DFU mode after try recovery mode

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

    - Try on another computer

    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

    Apple Retail Store - Genius Bar