Why is it nearly impossible to get help with the GSX site?

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Level 1

1 points

Why is it nearly impossible to get help with the GSX site?

Why is it nearly impossible to get help with the GSX site? I have been accessing the site since it was service.info.apple.com. Now with the new 30 day auto lockout, it locked me out and said contact your administrator. I AM THE ADMINISTRATOR. It is also impossible to find someone at Apple that knows how to get you in contact with someone that can help with GSX support. This is very frustrating. Maybe we should reconsider purchasing a large amount of apple devices if it is going to be this difficult to simply get access to a self-service site that I have been accessing for 12 years.

The 30 day auto lockout is one of the dumbest ideas ever, especially if you lockout the administrator who is supposed to be able to reset accounts.

Posted on Apr 23, 2013 8:55 AM

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Answer 1

Top-ranking reply

Triptech Author

Level 1

1 points

Apr 24, 2013 1:35 PM in response to Triptech

Greetings all,

Just in case someone else was having the same issue with their GSX account I have found a solution.

Before I go any further I would like to give top props to Shane Seal at Apple. I emailed him and he pointed me in the right direction immediately and made sure I got my issue resolved. That's the kind of apple support I remember.

OK. If you happen to have your GSX account disabled and you need to contact support on the issue, send and email to: svc.authorize@apple.com Make sure you have some of the basic information about your self service account like:

GSX Sold to Account number:

Apple ID:

Full name associated with Apple ID:

Issue\Error Message(Screenshot if possible)

They will get you back on track in a hurry.

Thanks again Shane Seal and the team monitoring svc.authorize.apple.com

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Answer 2

varjak paw

Level 10

182,668 points

Apr 24, 2013 6:37 AM in response to Triptech

Sorry, not being in a service provider or a self-servicing account I have no contacts to give you. Have you tried calling your Apple account executive to see if he/she can help?

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Answer 3

varjak paw

Level 10

182,668 points

Apr 23, 2013 10:00 AM in response to Triptech

You should have a support contact number or email at Apple for your authorized service provider account. Have you tried contacting them and not been able to get help?

Please note that you are not talking to Apple when you post here. The only people likely to see your post, and definitely the only people who will response, are we your fellow users.

Regards.

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Answer 4

dnevius1

Level 1

0 points

May 21, 2013 6:44 PM in response to Triptech

All,

I'm an ACMT, MCSE, CCNA, blah blah blah. I service everything computer at my workplace and completely missed this new 30 day lockout, and I too, am the administrator and am stuck locked out.

My life is NOT everything Apple and have no need to go to GSX for much at all, so now that I have a critical need to get in, I can't. This is a ridiculous new rule that needs to be changed for real working people that consult the site when needed.

C'mon Apple, give us a break here. Why the 30 day lock out? I still get weekly emails from GSX. You'd think if I was deactivated, you'd stop the emails or at least email me a notice of the account lockout.

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Answer 5

Triptech Author

Level 1

1 points

Apr 23, 2013 6:24 PM in response to varjak paw

I know that. My account was opened back in 2001. The person who was my contact has been gone a long time ago. I'm trying to find out who my contact is now but no one seems to know how to find out who that is. Everyone puts me on hold saying they are having a problem getting someone to help with the self service program and then the phone call drops. I call back to apple for education and I get every option under the sun except an option to contact someone for GSX support. If they had not locked my administrator account I wouldn't need to call around looking for a contact. If you know how to contact someone from GSX support let me know. There is not even an email link or anything on the GSX site for support. all it says is contact your administrator, which is stupid when I am the administrator. Why would they lock the administrator account then not provide a link or anything for direct support?

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Answer 6

Jun 3, 2013 2:56 PM in response to Triptech

Thank you Triptech! Apple's lack of support never ceases to amaze... I am just glad for your post. I also am the administrator of my companies GSX account, and have been for many years. We rarely use GSX more than every couple months, which is likely the case for a number of support people. A 30 day lockout is a rediculous policy, especially with no email to notify you. At the very least, GSX sgould place additional information on their "Inactivated" message page. I'm venting here because where else can I?

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