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Non responsive power button

430 Views 5 Replies Latest reply: Apr 24, 2013 7:34 AM by MxChris RSS
MxChris Calculating status...
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Apr 23, 2013 4:15 PM

My wife has an iPhone 4 through Verizon, we do not have Apple care or anything like that through Verizon. The power button is no longer responsive, it does not have any click in it at all it's just not working. The phone is in otherwise perfect condition, no scratches and has never gotten wet so it's certainly not through misuse. I was told by a local Verizon store that they could fix it for $40, and that it's a fairly common problem. They also said if I took the phone to an Apple store it would be replaced free of charge once it was determined the phone had not seen any water damage. The nearest Apple store is quite a haul away from me so I don't want to make the drive for no reason.

 

Is this claim by Verizon true? Will Apple replace the phone and If so can this be done through the mail?

iPhone 4
  • brad805 Level 5 Level 5 (7,285 points)
    Currently Being Moderated
    Apr 23, 2013 4:36 PM (in response to MxChris)

    Apple has a 1 year Warranty that will cover this problem, it will be handled with perfect replacement iPhone 4 exactly like yours. This can be handled at Apple Store or through the mail. For repair service through the mail start here: https://expresslane.apple.com/ServiceOptionAction.action

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