locked my security questions

HELLO APPLE , PLEASE HELP ME AND ALERT. IM DEAF , MY NAME MERY VIVAR , I LIVE CONNECTICUT. MY ACCOUNT IS kisssnophy18@hotmail.com I HAVE MY ACCOUNT APPLE ID, I WANT STORE MUSIC AND VIDEO BUT I PRESS I DONT KNOW WHAT HAPPENED? YOU LOCKED MY ACCOUNT, IM DONT NOT REMEMBER MY SECURITY QUESTIONS I HAVE RECHARGES MY MONEY $ 4.88 AND NEW MY CARD $ 50 DOLLARS TO RECHARGES NOT WORK, WHAT HAPPENED MY ACCOUNT AND IN DONT NOT REMEMBER MY SECURITY QUESTIONS? PLEASE HELP ME , I DONT LIKE ANOTHER NEW ACCOUNT. I WANT THAT MY ACCOUNT THE SAME AND DO NOT WANT TO CHANGE ANOTHER NEW ACCOUNT. THANKS.