2 Replies Latest reply: Apr 24, 2013 7:12 AM by Mamadou Edrisa Njie
Mamadou Edrisa Njie Level 1 (0 points)

How can i enable my ipad again?

iPad 2
  • jesterwylde Level 4 (1,360 points)

    Here's your solution, hopefully, the inforrmation below in in this article: http://support.apple.com/kb/ts3221




    Note: If you use a Mac and see these symptoms, follow this article.

    1. Restart your computer.

    2. Install the latest version of iTunes.

    3. Verify that your computer meets the minimum system requirements. iOS devices require the following minimum version of Windows:

    • Windows XP Service Pack 3
    • Windows Vista
    • Windows 7

    4. Download and install any available software updates from Microsoft.

    5. Connect the device directly to your computer; not to an external USB hub.  Find out if your computer has USB 2.0 ports.

    6. Check that the dock connector on both the device and cable are clean of any lint or other debris. If possible, connect  your device using a different Apple 30-pin to USB cable.

    7. Disconnect other USB peripherals from your computer, with the exception of your keyboard and mouse. After disconnecting these peripherals, restart your computer, connect your device, and open iTunes.

    8. Connect your device to a different USB port on your computer.

    9. Use the Task Manager to stop some Apple Services:

    1. Launch the Task Manager:
      • For Windows XP: Press Control + alt + delete on the keyboard.
      • For Windows Vista and Windows 7: Press Control + alt + delete on the keyboard. Then click "Start Task Manager". If Windows needs your permission to continue, click "Continue".
    2. Click the Processes tab of the Task Manager. End each of these three processes by clicking in their names and choosing "End Process":
      • iTunesHelper.exe
      • AppleMobileDeviceService.exe
      • iPodService.exe
    3. After ending these processes, reboot your computer, open iTunes, and test.


    10. Connect your device to a different computer to determine whether the issue is specific to your computer.


    If the issue only occurs on one computer

    If the issue occurs on multiple computers


    11. If you have performed all of the steps in this article and you are still experiencing the issue, contact Apple or your wireless carrier, whichever provides phone support for your iPhone. To find Apple's contact information in your country, refer to Contacting Apple for Support and Service. If you use an iPhone 3G or iPhone 3GS, you can find your wireless carrier at Locating iPhone wireless carriers. Wherever you live in the world, you can find your iPhone service options at the Online Service Assistant. You may have questions about servicing your iPhone, and you can find answers to frequent questions in this FAQ.

    If there is an Apple Retail Store nearby, find the closest store and then make a reservation through the online Apple Store Concierge. Reservations are strongly recommended.

    Additional Information

    About unknown error 0xE800000a

    When connecting your iOS device, iTunes might display an "unknown error 0xE800000a" when the contents of your lockdown directory are unusable. Do the following depending on your operating system:


    Message was edited by: jesterwylde

  • Mamadou Edrisa Njie Level 1 (0 points)

    I have managed to to pass that level, but its now on restore mode, whiles updating after some time it disconnect, i at the same time downloading those not stop, if the download is complete how will it connect for installation?