Q: Fours scheduled Apple Support calls - not one out of four received

In the last 24 hours I have requested a call from Apple Support. The first did not happen, nor did the 2nd, 3rd or 4th. I asked them on 'Chat' at which point they disconnected me.

they sent two emails regarding two of the four scheduled calls to say they 'Tried' to call.... whilst the phone was sitting next to me ... but no message/text. Just an email.

It appears that I have to keep re-scheduling the call times, sit and wait and waste my paid working hours, whilst Apple Support staff either lie about 'trying' to call or they don't even bother to say they tried to call.

You either do something or you don't - you can't 'try' to call as long as there is a missed call AND message facility on your handset.

It appears to me Apple staff are salaried to do their 'JOBS' badly whilst we sit and wait .... and wait.... and wait

iPhone 5, Defective handset

Posted on Apr 24, 2013 8:42 AM

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Q: Fours scheduled Apple Support calls - not one out of four received

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by John Galt,

John Galt Apr 24, 2013 8:55 AM in response to Jaffapoo
Level 8 (48,715 points)

Mac OS X

Apr 24, 2013 8:55 AM in response to Jaffapoo

No one here can compel Apple to call you.

Your fellow users may be able to assist with whatever is ailing your iPhone, so I suggest you simply post the question. You will probably get a reply within a few minutes. Post it in the appropriate area, which appears to be iPhone.
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by varjak paw,

varjak paw Apr 24, 2013 9:12 AM in response to Jaffapoo
Level 10 (169,876 points)

Apr 24, 2013 9:12 AM in response to Jaffapoo

You can also call Apple support and ask to speak with someone in Customer Relations and explain the issue to them. Perhaps they can expedite a phone call, if you prefer to speak with an Apple technician rather than asking your fellow users here for help.

Regards.
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by deanafromcharleston,

deanafromcharleston Jul 4, 2016 6:48 PM in response to Jaffapoo
Level 1 (4 points)

Jul 4, 2016 6:48 PM in response to Jaffapoo

I need a call from Apple
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by babowa,

babowa Jul 4, 2016 7:15 PM in response to deanafromcharleston
Level 7 (31,935 points)

iPad

Jul 4, 2016 7:15 PM in response to deanafromcharleston

You will need to contact Apple. We are not Apple - we are all other users just like you volunteering to help other users.
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Q: Fours scheduled Apple Support calls - not one out of four received

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by John Galt,

by varjak paw,

by deanafromcharleston,

by babowa,

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