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User profile for user: anthonyalvernaz
anthonyalvernaz Author
User level: Level 1
1 points

Kernel Panic - Computer Restarting?

Hello,


I have a Mac Mini that is restarting every so often. Below is the report that appears upon reboot. Any help apprecaited!


Computer Restart



Interval Since Last Panic Report: 1819509 sec


Panics Since Last Report: 2

Anonymous UUID: A35C791C-XXXX-XXXX-XXXX-4F69870A53FB

Sun Apr 21 09:10:00 2013

panic(cpu 0 caller 0xffffff802e852697): "complete() while dma active"@/SourceCache/xnu/xnu-2050.22.13/iokit/Kernel/IOMemoryDescriptor.cpp:255 2

Backtrace (CPU 0), Frame : Return Address

0xffffff803589bc40 : 0xffffff802e41d626

0xffffff803589bcb0 : 0xffffff802e852697

0xffffff803589bcf0 : 0xffffff7fae97da7c

0xffffff803589bd40 : 0xffffff7fae97385b

0xffffff803589bd90 : 0xffffff7faeafdf42

0xffffff803589bde0 : 0xffffff7faeb019a6

0xffffff803589be30 : 0xffffff7faea4a1bf

0xffffff803589be80 : 0xffffff7faea44186

0xffffff803589bed0 : 0xffffff7faea44215

0xffffff803589bf00 : 0xffffff7faedd12e1

0xffffff803589bf60 : 0xffffff802e43dcfe

0xffffff803589bfb0 : 0xffffff802e4b2977

Kernel Extensions in backtrace:

com.apple.iokit.IOStorageFamily(1.8)[5BA4CD36-E96D-3A9E-ADFF-A863BBD63BC7]@0xff ffff7fae970000->0xffffff7fae994fff

com.apple.iokit.IOSCSIArchitectureModelFamily(3.5.5)[DCE95F6E-F7D4-33D8-9515-FB C4FF5B1AB4]@0xffffff7faea3f000->0xffffff7faea69fff

com.apple.iokit.IOUSBAttachedSCSI(1.0.3)[8A42F241-0B53-3536-AD19-0651F2128085]@ 0xffffff7faedce000->0xffffff7faedd5fff

dependency: com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7faec19000

dependency: com.apple.iokit.IOStorageFamily(1.8)[5BA4CD36-E96D-3A9E-ADFF-A863BBD63BC7]@0xff ffff7fae970000

dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.5.5)[DCE95F6E-F7D4-33D8-9515-FB C4FF5B1AB4]@0xffffff7faea3f000

com.apple.iokit.IOSCSIBlockCommandsDevice(3.5.5)[07B0BD1F-3970-3AA0-B55A-D0D7D6 5FFB60]@0xffffff7faeafc000->0xffffff7faeb11fff

dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.5.5)[DCE95F6E-F7D4-33D8-9515-FB C4FF5B1AB4]@0xffffff7faea3f000

dependency: com.apple.iokit.IOStorageFamily(1.8)[5BA4CD36-E96D-3A9E-ADFF-A863BBD63BC7]@0xff ffff7fae970000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12D78

Kernel version:

Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64

Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6

Kernel slide: 0x000000002e200000

Kernel text base: 0xffffff802e400000

System model name: Macmini6,1 (Mac-031AEE4D24BFF0B1)

System uptime in nanoseconds: 2241203351224

last loaded kext at 260222453511: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fb008d000, size 65536)

last unloaded kext at 321153304931: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fb008d000, size 57344)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.1.3f3

com.apple.driver.AGPM 100.12.87

com.apple.driver.ApplePlatformEnabler 2.0.6d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelHD4000Graphics 8.1.0

com.apple.driver.AppleIntelFramebufferCapri 8.1.0

com.apple.driver.AppleMikeyDriver 2.3.7fc4

com.apple.driver.AppleLPC 1.6.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.3.0

com.apple.iokit.IOUSBAttachedSCSI 1.0.3

com.apple.driver.AppleIRController 320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AppleSDXC 1.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AppleAHCIPort 2.5.1

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.driver.AirPort.Brcm4331 614.20.16

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleUSBXHCI 5.5.5

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.iokit.IOAcceleratorFamily 30.14

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.iokit.IOBluetoothFamily 4.1.3f3

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.AppleGraphicsControl 3.3.0

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.driver.AppleThunderboltNHI 1.6.3

com.apple.iokit.IOThunderboltFamily 2.2.6

com.apple.iokit.IO80211Family 522.4

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBFamily 5.5.5

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.2

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: Macmini6,1, BootROM MM61.0106.B03, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.7f0

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A544632353636344A485A2D3147364D32

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A544632353636344A485A2D3147364D32

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (5.106.98.100.16)

Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB

USB Device: Backup+ Desk, 0x0bc2 (Seagate LLC), 0xa0a4, 0x14a00000 / 2

USB Device: Backup+ Desk, 0x0bc2 (Seagate LLC), 0xa0a4, 0x14900000 / 1

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: Video Capture, 0x0fd9, 0x0037, 0x1a130000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828a, 0x1d181300 / 6

Posted on Apr 24, 2013 12:38 PM

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Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Posted on Apr 24, 2013 1:59 PM

That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:


  1. A stale or corrupt kernel cache
  2. A damaged OS X installation
  3. A fault in a peripheral device, if any
  4. Corrupt non-volatile memory (NVRAM)
  5. An internal hardware fault (including incompatible memory)
  6. An obscure bug in OS X


Rule out the first possibility by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

You can rule out the next two possibilities by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.


Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.


If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.


The Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.


In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.


If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.


Print the first page of the panic report and bring it with you.


Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the recovery partition, if present.


Keeping your confidential data secure during hardware repair


*An SSD doesn't need to be zeroed.

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1 reply
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Apr 24, 2013 1:59 PM in response to anthonyalvernaz

That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:


  1. A stale or corrupt kernel cache
  2. A damaged OS X installation
  3. A fault in a peripheral device, if any
  4. Corrupt non-volatile memory (NVRAM)
  5. An internal hardware fault (including incompatible memory)
  6. An obscure bug in OS X


Rule out the first possibility by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

You can rule out the next two possibilities by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.


Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.


If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.


The Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.


In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.


If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.


Print the first page of the panic report and bring it with you.


Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the recovery partition, if present.


Keeping your confidential data secure during hardware repair


*An SSD doesn't need to be zeroed.

Reply

Kernel Panic - Computer Restarting?

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