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Helpful answers
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Apr 24, 2013 4:51 PM in response to Tdonley31by Ralph Landry1,Attach to a computer with iTunes and restore to factory condition. Or, you could just go to Settings > General > Reset > Erase all content and settings.
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Apr 24, 2013 4:52 PM in response to Ralph Landry1by Tdonley31,You need the restriction passcode to erase all content settings from the device
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Apr 24, 2013 4:56 PM in response to Tdonley31by Ralph Landry1,According to the knowledge base article on understanding erase all content, all passcodes and encryption are removed.
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Apr 24, 2013 4:58 PM in response to Tdonley31by Bobbi3,Click on the Settings Icon
Choose General
Reset
Reset all settings
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Apr 24, 2013 5:03 PM in response to Tdonley31by Diavonex,Force iPod into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.