R.soames

Q: Bad print to new Epson after OS X update

After doing the last update from 10.8.3 we have been unable to get good prints to our new Epson printers (7890 and 9890). Has anyone heard of this or better still knows how to correcr this?  I have tried resetting the print system and reinstalling the driver, I contacted Epson support but they were not useful.

Printing, OS X Mountain Lion (10.8.3)

Posted on Apr 25, 2013 1:57 AM

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Q: Bad print to new Epson after OS X update

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  • by sig,

    sig sig Apr 25, 2013 3:55 AM in response to R.soames
    Level 8 (35,798 points)
    Mac OS X
    Apr 25, 2013 3:55 AM in response to R.soames

    Use the latest drivers from here:

    http://support.apple.com/kb/DL1398

  • by Barney-15E,

    Barney-15E Barney-15E Apr 25, 2013 4:17 AM in response to R.soames
    Level 9 (50,827 points)
    Mac OS X
    Apr 25, 2013 4:17 AM in response to R.soames

    If the drivers are current, sometimes you just need to delete the printers and then re-add them.

     

    If still a problem, you might try resetting the printing system. Right-click on the printer list and select Reset Printing System.

    You'll then have to re-add the printers. However, I don't think this would effect the output, just connectivity issues.

  • by R.soames,

    R.soames R.soames Apr 25, 2013 4:28 AM in response to Barney-15E
    Level 1 (0 points)
    Apr 25, 2013 4:28 AM in response to Barney-15E

    I had tried both these suggested prior to putting the question forward.

  • by sig,

    sig sig Apr 25, 2013 4:36 AM in response to R.soames
    Level 8 (35,798 points)
    Mac OS X
    Apr 25, 2013 4:36 AM in response to R.soames

    Have you power cycled the printers? Also try unplugging them from the mains. Are the print cartridges good? If all else fails you've got to press Epson. Have you called? Emailed?

  • by R.soames,

    R.soames R.soames Apr 25, 2013 6:23 AM in response to sig
    Level 1 (0 points)
    Apr 25, 2013 6:23 AM in response to sig

    The printers are fine from other Mac that have not had the latest update installed on, so no a problem with the printer it's self, I have been onto Epson support, they basicaly said ' no one else has reported this ' and will do nothing.

  • by Eric Root,

    Eric Root Eric Root Apr 25, 2013 1:21 PM in response to R.soames
    Level 9 (74,160 points)
    iTunes
    Apr 25, 2013 1:21 PM in response to R.soames
  • by wanderingnoah,

    wanderingnoah wanderingnoah Apr 28, 2013 10:09 PM in response to R.soames
    Level 1 (4 points)
    Apr 28, 2013 10:09 PM in response to R.soames

    I am having similar issues.  Do your prints look like thisPhoto on 29-4-13 at 1.08 PM.jpg

  • by R.soames,

    R.soames R.soames Apr 28, 2013 11:06 PM in response to wanderingnoah
    Level 1 (0 points)
    Apr 28, 2013 11:06 PM in response to wanderingnoah

    yes, so far I, do not have a solution (had to ignor it for a bit and get on with other work).

  • by photohoward1,

    photohoward1 photohoward1 May 1, 2013 8:47 AM in response to R.soames
    Level 1 (0 points)
    May 1, 2013 8:47 AM in response to R.soames

    Same Problem!  Help Please.  Worked great unitl today.

  • by photohoward1,

    photohoward1 photohoward1 May 1, 2013 1:54 PM in response to photohoward1
    Level 1 (0 points)
    May 1, 2013 1:54 PM in response to photohoward1

    Gary Fong: Hi, my name is Gary Fong. How may I assist you today?
    File attachment upload has started.
    The file Photo+on+29-4-13+at+1.08+PM.jpg (17.03KB) was received.
    howard tucker: I am using a 7890 on a mac osx 10.8.  today for the first time with roll paper the printer printed the images banded.  but not like head banding.  Like duplicating the image banding.  Looking through a prism.  This does not happen with cut sheet or on my windows 7 machine.  Only Mac.  I also saw on the apple discussion forum that I am not the only one with this issue.
    Gary Fong: yes, this was caused by the latest Apple updaye
    Gary Fong: 1. Click Apple...System Preferences...Print & Fax/Scan
    2. Select your printer and delete it (click -)
    3. Download the latest printer driver from http://support.epson.com
    4. Open Mac HD/Library/Printers and trash the Epson folder*
    5. Open Mac HD...Applications...Utility
    6. Double-Click Disk Utility
    7. Select the Mac HD and perform: Repair Disk Permissions
    8. Install the downloaded driver normally
    9. Click Apple...System Preferences...Print & Fax/Scan
    10. Add a printer (Click +)
    11. Select your printer and click Add
    12. Try printing

    *this will uninstall ALL Epson printers
    howard tucker: will..Thanks

  • by baileycooper,

    baileycooper baileycooper May 1, 2013 3:57 PM in response to photohoward1
    Level 1 (0 points)
    May 1, 2013 3:57 PM in response to photohoward1

    I am having exactly the same problem with printing to Epson 7890 from Lightroom and Photoshop. No problem printing from other software, or to other Epson printers. Will try this suggestion and report back.

    Paul

  • by baileycooper,

    baileycooper baileycooper May 2, 2013 1:48 AM in response to baileycooper
    Level 1 (0 points)
    May 2, 2013 1:48 AM in response to baileycooper

    The fix seems to work!  Tried it on one mac so far and everything looks okay.

    Thanks

  • by Ataisa,

    Ataisa Ataisa May 3, 2013 8:07 PM in response to photohoward1
    Level 1 (5 points)
    May 3, 2013 8:07 PM in response to photohoward1

    I am having the same problem with my Epson 7900 since the latest upgrade of OS X

    My printing is exactly as shown by Wanderingnoah.

     

    I followed the advise of PhotoHoward1 and uninstalled the printer, downloaded the latest driver from Epson, corrected the permissions etc. It worked just once from Photoshop. The second and third print came up with the image shown by our friend  Wanderingnoah.

     

    I do not know what to do.

    The only temporary solution is to use the network and to use the driver for the Epson 7900 from a computer without the latest upgrade and the Epson dirver installed.


    it is truly bothersome. I just can not believe that only a handfull of people have complained about this problem.

     

    I also called Epson and did not get any solutions or suggestions. Nice for a $5000 Printer.

    Any additional suggestions?

     

    The problem is strange after trying a second image after the repair I went back to re-print the first image, the one that was printed shortly after the reinstallation of the driver and the printer in System Preferences.
    The image printed OK. I tried new images from Photoshop and did not succeed.

     

    I would appreciate further advice or suggestions

     

    Thank you

  • by mariemarlow,

    mariemarlow mariemarlow May 7, 2013 12:25 AM in response to Ataisa
    Level 1 (12 points)
    Mac OS X
    May 7, 2013 12:25 AM in response to Ataisa

    Hie from france,

    Thanks to any one, I'm having the same problem since April 27, spending all time with APPLE ADOBE and EPSON on the phone no one could get read of this problem

    will imediatly try photohoward solution and let you know

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