R.soames

Q: Bad print to new Epson after OS X update

After doing the last update from 10.8.3 we have been unable to get good prints to our new Epson printers (7890 and 9890). Has anyone heard of this or better still knows how to correcr this?  I have tried resetting the print system and reinstalling the driver, I contacted Epson support but they were not useful.

Printing, OS X Mountain Lion (10.8.3)

Posted on Apr 25, 2013 1:57 AM

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Q: Bad print to new Epson after OS X update

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  • by Alekc_ewt,

    Alekc_ewt Alekc_ewt May 15, 2013 6:19 AM in response to Hank G
    Level 1 (0 points)
    May 15, 2013 6:19 AM in response to Hank G

    Огромное спасибо!

  • by iMacMommy,

    iMacMommy iMacMommy May 15, 2013 11:55 AM in response to Alekc_ewt
    Level 1 (0 points)
    May 15, 2013 11:55 AM in response to Alekc_ewt

    I talked with Epson once again to see if there had been any updates.  They gave me this to try and so far it seems to be working.

     

    1.  Apple-->System preferences-->Print and Scan

    2.  Select your printer (mine is a 7890)

    3.  Click the Options and Supplies button

    4.  Click on the drivers tab

    5.  Change the "Process Job by Printer", from "on" to "off"

    6.  Restart your printing program and try to print

     

    Hopefully this helps!

  • by Ataisa,

    Ataisa Ataisa May 15, 2013 9:12 PM in response to iMacMommy
    Level 1 (5 points)
    May 15, 2013 9:12 PM in response to iMacMommy

    iMacMommy:

     

    your recommendation worked  ( at least for the first time now I could print directly ) in my Epson 7900 Printer.

     

    We shall see what the future has for us tomorrow. I have the feeling that this will be it until Apple and/or Epson correct the problem all together.

     

    Thank you kindly for sharing. Also thank you for waiting on line for Epson. Lots of us were not that patient or that lucky..or both.

     

     

     

    Ataisa

  • by Alekc_ewt,

    Alekc_ewt Alekc_ewt May 22, 2013 12:10 AM in response to Ataisa
    Level 1 (0 points)
    May 22, 2013 12:10 AM in response to Ataisa

    Week printed normally, now the problem has returned

  • by The Hat 47,

    The Hat 47 The Hat 47 May 27, 2013 8:18 AM in response to R.soames
    Level 1 (0 points)
    May 27, 2013 8:18 AM in response to R.soames

    I have tried what Epson suggested and that is dump the Epson folder from library, repair premissions and reload epson, this worked, however turned computer and printer on again this morning again the same problem.  Each time I dump the Espon folder it clears all Epson printer and this is becoming a real pain.  Any solutions??

    using iMAC running 10.8.3.

  • by photohoward1,

    photohoward1 photohoward1 May 28, 2013 8:16 AM in response to R.soames
    Level 1 (0 points)
    May 28, 2013 8:16 AM in response to R.soames

    The Problem is Back!

  • by Hank G,

    Hank G Hank G May 28, 2013 9:15 AM in response to photohoward1
    Level 1 (0 points)
    May 28, 2013 9:15 AM in response to photohoward1

    Apple notified me just yesterday that there was an Epson update that needed to be done. I ignored it. Going to the Epson site, I find no update listed. Photohoward1, did you, by chance, do that update?

  • by photohoward1,

    photohoward1 photohoward1 May 28, 2013 9:23 AM in response to Hank G
    Level 1 (0 points)
    May 28, 2013 9:23 AM in response to Hank G

    None yet.

  • by The Hat 47,

    The Hat 47 The Hat 47 May 29, 2013 6:03 AM in response to The Hat 47
    Level 1 (0 points)
    May 29, 2013 6:03 AM in response to The Hat 47

    I followed IMac Mommy's guide, which also came from Epson yesterday, however the :driver: tab did not show.  I reloaded the printer drivers directly from the Epson site and now the "driver" tab shows - printing OK now, will see tomorrow.

  • by Ataisa,

    Ataisa Ataisa May 29, 2013 7:32 AM in response to R.soames
    Level 1 (5 points)
    May 29, 2013 7:32 AM in response to R.soames

    So far the best solution to the problem is what iMacMommy has suggested.(see above)

    I tried it and it worked!. Unfortunately the problem returned a couple of days later. I again followed the directions 1 to 6 by iMacMommy.

    The "process job by printer" was set to "on" again even though I had changed it as per points 5 and 6 to "off" before.

    I changed it to OFF again

     

    This worked and still works almost two weeks later!!!

     

    Thank You iMacMommy.

     

     

    Ataisa

  • by BjMcDonld,

    BjMcDonld BjMcDonld Jun 11, 2013 4:27 PM in response to R.soames
    Level 1 (0 points)
    Jun 11, 2013 4:27 PM in response to R.soames

    Hello gang.....7900 user here(LR4) , reporting in....

     

    I agree with other posters who've commented about there being a lack of reporting in byt he vast community of other epson owners out there....

     

    I was going absolutely crazy, and unfortunately wasted hours on unecessary attempts at solving this problem.

     

    mac mommy's simple fix is working brilliantly at the moment.

     

    I will report back if this condition changes.

     

    i am still using driver 8.66....i downloaded 9.04 but this drivers hasn't appeared to "take"

     

    a big thanks to mommy and all of you who take the time to post fixes to get the rest of us going.

     

    without you, the rest of us wouldn't live as long!

  • by MrHaggis,

    MrHaggis MrHaggis Jun 19, 2013 7:20 AM in response to R.soames
    Level 1 (0 points)
    Jun 19, 2013 7:20 AM in response to R.soames

    I am another user with this exact same issue - Epson 7890 - latest drivers and running 10.8.3

  • by mariemarlow,

    mariemarlow mariemarlow Jun 19, 2013 7:32 AM in response to MrHaggis
    Level 1 (12 points)
    Mac OS X
    Jun 19, 2013 7:32 AM in response to MrHaggis

    Hi

    back again ;every thing was fonctionning as long as I refused the updating;I update to 10.8.4 yesterday morning,

    and I got bad prints again this morning;

    I must say that from my macbookair OSX10.8.3 I can normaly get prints

    Please help

    will try apple Mommy solution right now

    Thank to every body

  • by Ataisa,

    Ataisa Ataisa Jun 19, 2013 7:44 AM in response to R.soames
    Level 1 (5 points)
    Jun 19, 2013 7:44 AM in response to R.soames

    I have NOT updated to the newest OSX upgrade.

     

    My Epson 7900 is working well with iMacMummy's suggestions

    I had to follow the suggestions twice because the driver had changed the option back to the default ON

     

    Setting job by printer to "OFF" WORKES IN ALL MY COMPUTERS.

     

    Ataisa

  • by mariemarlow,

    mariemarlow mariemarlow Jun 19, 2013 7:45 AM in response to iMacMommy
    Level 1 (12 points)
    Mac OS X
    Jun 19, 2013 7:45 AM in response to iMacMommy

    IT WORKS!!!!!!!!

    Thank IMACMOMMY

    mille merci

    have a good day

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