TS3824: iMac (Mid 2011): Unresponsive white screen on startup or vertical lines on screen

Learn about iMac (Mid 2011): Unresponsive white screen on startup or vertical lines on screen
Monk1972
Level 1 (0 points)

Q: Help needed for white screen

Hello my Mac is not starting it have white screen and a ?.My dvd is stuck inside and wont eject.Can anyone help me please ?

Posted on Apr 25, 2013 11:43 AM

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Monk1972

Q: Help needed for white screen

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  • by Monk1972,

    Monk1972 Monk1972 Apr 26, 2013 8:12 AM in response to Monk1972
    Level 1 (0 points)
    Apr 26, 2013 8:12 AM in response to Monk1972

    I am getting a white screen with the Globe and it saying choose net work?

  • by Paul_31,

    Paul_31 Paul_31 Apr 26, 2013 8:23 AM in response to Monk1972
    Level 6 (13,925 points)
    Apr 26, 2013 8:23 AM in response to Monk1972

    Do you have backup of all your data - maybe via Time Machine or a clone - you may need it to restore you data if your HD has gone bad.

     

    It sounds like your Mac doesn't have a Recovery HD and is trying to do an internet recovery. Have a look here for more info: http://support.apple.com/kb/HT4718

     

    Before continuing, did your Mac originally come with two grey disks? If so, you could try using disk 1 (the restore OS disk) to boot the Mac and run the same disk check via Disk Utility. If you have the disk put it in the drive and restart whilst holding down the C key and hopefully it'll boot from the optical drive. At the first screen choose your language and from the next screen from the menu bar select Utilities>Disk Utility. Run the repairs and previously described and then try to restart.

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