SmugMug Viewer 13.01

Question

Level 2

375 points

SmugMug Viewer 13.01

I have an Apple TV which I use with my iPod Touch 5G iOS 6.0 to Airplay pictures and videos to my HD TV. When I try to use SmugView 13.01, which I just bought, it won't work with my SmugMug pictures. I see the Airplay icon, but when I touch it, I then see another page with "iPhone" on one line and "Apple - TV.local" on another.

When I touch "Apple - TV.local" it turns blue and switches back to the previous page, where the Airplay icon is now also blue. But that's it. No picture on the TV.

What am I doing wrong?

Thank you very much

Posted on Apr 25, 2013 11:05 AM

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Answer 1

lllaass

Level 10

210,423 points

Apr 25, 2013 11:09 AM in response to Dummkopf

Try:

- Troubleshooting AirPlay and AirPlay Mirroring

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Contact SmugMug/go to their support site

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

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Answer 2

Dummkopf Author

Level 2

375 points

Apr 25, 2013 12:34 PM in response to lllaass

Thanks much for your reply, but your generic answers didn't help at all. Who might be able to help is some one who currently has SmugView and using it to Airplay his/her SmugMug Galleries to his/her TV.

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Answer 3

lllaass

Level 10

210,423 points

Apr 25, 2013 1:19 PM in response to Dummkopf

Your is the first post with SmubMug in the over three years IO have benn in this fourm.

Have you contacted SmugMug?

Have you tried the standared fixes?

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Answer 4

Dummkopf Author

Level 2

375 points

Apr 25, 2013 2:03 PM in response to lllaass

I contacted SmugMug and here's their answer:

Hi,

What you are doing seems absolutely right to me. Try restarting everything (TV + AppleTV + iPhone).

Cheers,

SmugApps.

I don't think they even read these things. I'm using an iPod Touch not an iPhone!

I rebooted everything and nothing changed. Next, I'm going to try it on an iPhone and see what happens.

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Answer 5

Dummkopf Author

Level 2

375 points

Apr 25, 2013 8:28 PM in response to Dummkopf

Tried it on an iPhone. No change. Doesn't work.

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Answer 6

lllaass

Level 10

210,423 points

Apr 26, 2013 5:32 AM in response to Dummkopf

Does AirPlay work with other apps?

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Answer 7

Dummkopf Author

Level 2

375 points

Apr 26, 2013 7:56 AM in response to lllaass

Airplay works fine with the Photos and Video Apps that are on the iPod Touch and iPhone.

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Answer 8

lllaass

Level 10

210,423 points

Apr 26, 2013 9:15 AM in response to Dummkopf

Sure sounds like an app problem to me.

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Answer 9

Dummkopf Author

Level 2

375 points

Apr 26, 2013 11:29 AM in response to lllaass

Deleted the SmugView App, on both the iPod Touch and the iPhone, and reloaded it on both and now both work. It's all black magic!

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Answer 10

Dummkopf Author

Level 2

375 points

Apr 28, 2013 1:01 PM in response to Dummkopf

Looks like I spoke too soon. Sometimes it will connect to Aiplay but most of the times it doesn't. I deleted and reloaded many times, rebooted everything, but still the same crApp. My other two Apps, Photos and Videos, always work without a problem.

So I wwrote Apple and here's what they said:

Dear Joseph,

Welcome to iTunes Store Customer Support. My name is Aman.

I understand that the purchase app "SmugView for SmugMug" did not meet the standard of quality you have come to expect from the iTunes Store. I know how eager you must be in getting the issue resolved and I will surely assist you.

Joseph, I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved. Please try again in a few weeks.

I have reversed the charge for "SmugView for SmugMug". In five to seven business days, a credit of US$2.99 should be posted to the credit card that appears on the receipt for that purchase.

I hope the information resolves the issue. If you have further queries, feel free to contact me on this email and I will be happy to assist you.

Have a nice day!

Sincerely,

That's why I still love Apple.

Joe

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