3 Replies Latest reply: Apr 26, 2013 5:35 PM by kostby
LCM55 Level 1 (0 points)

My MacBook (circa 2010 - it's not a MacBook Pro) stopped connecting wirelessly to my HP printer (3050 J610). I get a message, "Printer is offline." The printer is on and I have no trouble printing from my iMac. I appreciate any advice/insights. Thank you.

MacBook, Mac OS X (10.6.8)
  • Shane_R@HP Level 2 (385 points)

    Try restarting the printer and the Mac.  If that doesn't work, remove and readd the printer's print cue.  Let me know what happens.


    I am a printer tech for HP.

  • LCM55 Level 1 (0 points)

    Thanks Shane. I have restarted the computer and the printer multiple times. I've also shut the whole system down, unplugged everything. Plugged back in again and rebooted my router. Still nothing. So frustrating.


    If I connect to the printer via USB, it prints fine.


    If I try to connect wirelessly, it looks like the job is starting to print. The computer searched for the printer. Then I get the "printer is offline" message.


    Not sure what you mean about remove/readd the print cue. I did delete the printer from my MacBook. Then I connected via USB to add it back again. That didn't work. Is that what you mean?

  • kostby Level 4 (2,780 points)

    Welcome to Apple Support Communities. We're all users here.


    There is a 'Reset Printing System' command:


    , System Preferences, Hardware, Print & Fax, right-click (Command-click) on the printer in question in the left column, as illustrated below, and select Reset Printing System.


    WARNING NOTE: This WILL delete all printers AND print cues AND saved settings, if you have saved your own 'custom settings' for the printer, and named them, such as 'Staples Glossy Photo-rear feed', those WILL disappear.


    Then you then will need to reinstall all printers, and re-create any custom settings, so if you have a lot of custom settings saved, make screen captures (+shift+3) for the things you customized BEFORE you reset.


    Yes, this is drastic, but if nothing else works, AND THE PROBLEM IS NOT CAUSED BY A PRINTER MALFUNCTION, this has always worked for me to cure my wireless print problems such as you describe.


    Screen shot 2013-04-26 at 8.24.29 PM.png


    Message was edited by: kostby