ipod touch

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jack457 Author

Level 1

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ipod touch

my ipod stop working. And it is a 4th generation what do i do?

iPod touch, iOS 6.1.2

Posted on Apr 25, 2013 6:34 PM

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Answer 1

Best reply

Kappy

Level 10

361,741 points

Apr 25, 2013 6:36 PM in response to jack457

Try this:

Rebooting your iDevice

Hold down the Sleep (On-Off) and Home buttons totether for about 10-15 seconds or until the Apple Logo appears - ignore the red slider if it appears - then let go of the buttons. The iPad should begin to start up.

If this doesn't help then try restoring it:

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device

1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

2. iOS- Forgotten passcode or device disabled after entering wrong passcode

3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

4. iOS- Understanding passcodes

5. What to Do If You've Forgotten Your iPhone's Passcode

6. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad

7. Restoring iPod touch after forgotten passcode

8. RecBoot: Easy Way to Put iPhone into Recovery Mode - if all else fails.

Forgotten Restrictions Passcode Help

1. How to Recover Forgotten iPhone, iPad Restrictions Passcode

If this method does not work, then you will need to fully Restore your

device as New

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Answer 2

jack457 Author

Level 1

0 points

Apr 25, 2013 6:47 PM in response to Kappy

i have done that and it did not work i get an error 1604. now what?

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Answer 3

Kappy

Level 10

361,741 points

Apr 25, 2013 7:03 PM in response to jack457

See iTunes- Specific update-and-restore error messages and advanced troubleshooting and look for:

Error 1604

This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

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